Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size HL is too big for parameters 90-70-105, not critical of course, but L is better
My options 83/65/97 m size is very small, perezakazala L. Good quality video
I order already 3 times! Very like the quality! Fast delivery to St. Petersburg. At my 75b I take m. Perfect
Good set, I order not the first time! All as in the description. Seller sociable, thank you
Fully corresponds to the photo, took the size M to 44 Russian-the size is suitable
It all came quickly, I do not understand the quality yet, it looks worse than another version of the panties at the same store (it was necessary to take them as it took)))) let's see that after washing and socks will be with them, for comparison I apply a comparison of different panties.
Excellent sets, not my first order here) in the sock are checked, do not sweat and comfortable. For such a price-a find. Malomerki. On my S-M take XL
Order 3 came parcel arrived in Moscow sdek 20 May. Parcel track, was much in one. Description. Seller asked to check for marriage. Smell and no thread. Order Time 3 probably. A set of happy. The cup is always tidy
I order the second time, it's super. The first bought a green color half a year ago. And this one bought. Parameters 80-63-93 size M came up perfectly.
The color is super, the kit is pleasant to the touch. Size M-panties on a huge ass. I'll have to give you a fat friend.
Омг it любоффф! Fabric soft, pleasant, out of wedlock, color rich. Very convenient to choose the size. I took the top M, Bottom L. The parameters of 87,66,97 villages. Will order other colors. Delivery about the weeks in Ekaterinburg. Thank you!!!
Excellent set, I take the 4th, the quality is super, it sits well, the size matches. Order each time comes quickly. True panties in previous orders were with a wide rubber band, this time there is no, she was mistaken in the model.
Perfect fit. On the parameters 88-70-96 size M + L sat perfectly. The fabric is pleasant, the color is like in the photo, the bodice holds well even without insert cups.
Convenient, beautiful and not expensive-you can not think better. On the parameters 90-62-91 size m
Already ordered such a good top, quite good.
The third time I order, everything is fine, only for some reason the size is different, although I always order the same one, apparently it depends on the fabric, I took White White White White
At the second time this prodovtsa, size 84 ~ 65 ~ 90 L ordered. Fits perfectly. The chest is small, far away from each other and back wide So this size. Perhaps dugih colors.
Super! My parameters: chest 70D, hips 90 cm. The chest is well lost, but in this underwear lies and holds, I can wear it even under tight clothes, panties are also just. At first I wondered what size to take on my chest, the store told him, thank him. The material is pleasant, nothing anywhere presses and the movement does not fetter. I will not lay out the photo, everything coincides with the seller's photo, the quality of tailoring is also wonderful. Before the crisis, I took a military for 657r, now the price is space, unfortunately, otherwise I would still order a couple of sets.
My favorite kit, there are in all colors. Good quality, long worn, no pellets after numerous washings. I ordered it many times in this store. Usual size clothes XS-S, set I order L, nowhere does nothing Press.
At 44 size came up. The color is darker than in the photo. The quality is excellent. I will order more)