Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered two times, the first time the goods returned to the store, opened a dispute, the seller without problems returned the money. Ordered a second time, the seller said the goods ended and need to wait next month, canceled the order, the money returned.
Came in 2.5 weeks. I like very much that this thing is small, the size of a palm. And then there is no place at all already for all electric priblud)) in the kit there are two forms for a mask, tablets. The outlet chose EU for Russia. It came packed, OK. I think I will take as a gift
Super device for face care came to visit a friend, tried and she was delighted to order her. came super fast. now I'm waiting for another one for the bride.
Received in time very good value for money
Fast shipping. Great product. Easy to use. My daughter is happy.
Nice Machine!
I haven't tried it yet. It's for a gift.
Logistics problem but soon solved the store
A customer walked into the post office wanting to mail a package. “Two-day shipping will cost $12.95 to get it there by Friday,” my coworker Billy told her. The customer, clearly looking to save a few bucks, said, “The package doesn’t have to get there till Saturday. Is there any way to make that happen?” Billy nodded. “Sure. You can bring it back tomorrow.” Enjoy the dad joke. Good product though lmao.
Very good store. The machine liked, I recommend.
A portable device that in a matter of minutes will manufacture for you a hydro gel mask according to the individual recipe, it is enough to put the necessary elements into it. The basis for the mask is collagen, produced from seaweed and peptides. All other ingredients are added as needed, depending on what problem you solve. It can be such natural components as: Honey, aloe vera, herbs, decoctions and infusions herbs, fruit and vegetable juices, etc. Of course, you can add cosmetic components to the composition of the mask, for example: hyaluronic or salicylic acid, Ampoule vitamins, etc. I'm happy❤This is the high for us girls
All right the product worked smoothly, took longer than expected when making the purchase segun would be delivered on a date and delivery really was 3 weeks later.
I love it. I couldn't wait any longer to prove it. It goes great and very easy to use. The machine itself tells you step by step that you have to do. The shipment very fast. Thank you store
Very glad I still have to try Thank you store, fast delivery.
Very good product I recommend
Express delivery was to be December 23, the goods came on January 5, the child did not have time to get a gift for the new year. The goods themselves are good, everything is whole. Thank you store.
Delivery 18 days before Siberia. Description exact. I haven't used it yet. Looks great. When turning on, terrible, long squeak. It's hardly a problem. Bought for 3177 rubles.
Wonderful. Bought it as a gift for someone and she loves it. The delivery time is fast, less than 2 weeks. Overall I think the price is pretty worth it. Recommended to buy!
All top
Super nice , as described . Goods arrived on time . Thank you