We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come, well packed. On a wide face are too small. Palomerki
I am delighted
Perfect!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I luminary satisfied, just like in description .................
The order is satisfied. Plastic is pleasant, without flaws, the Mount is dense. the goods are packed well. It came quickly. They put a napkin for glasses. I will order more in other colors. Thank you.
1000 recommended comes with hoyitos to put straps, same as the photo and shipping very fast before said
Shipping was fast, they are good quality and comes with your scarf included
The order came very quickly. All as in the description. I'm happy with the purchase.
I love them, plus they come with a cloths and well-packaged.
cute just as shown in the pictures and good quality!
Trimala, ur) dugé is pre-war, trochi pineche dodama svochk) go to my side of the street in a multiple cities cities cities
Glasses of excellent quality. Come quickly.
Points are cool, in MOS. OBL came in 10 days. Supermega fast. Thank you
Gives the same picture Came well packed Took about 24 days to arrive in Manaus Very beautiful, was perfect
Cool, stylish glasses can be seen in them well. Color only Milky, not pure white.
Crazy cool glasses! Came in an air bag, absolutely whole and when you put on not on the nose, but to the end, it looks normal, and not stupid ahash St.
These are the best glasses I 've ever gotten from aliq. The quality is excellent, in the package there was a handkerchief for glasses, they themselves were packed for glory
The quality is excellent. Shipping fast. I recommend to everyone
Everything is fine, thanks to the store.
Excellent, stylish, as in the picture, together with other goods arrived quickly to the store Thank you. packaging vacuum, glasses whole, no scratches. order, I advise.