Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m normally size 39 euro and this 40-41 fit ok. Non slip sole. Not exactly super comfortable but maybe after few wears they will mould into my feet.
Normal, though I did not expect that the fur will annoy me, but this is my problems
Slippers are my favorite, I order not for the first time. At a length of 25 cm just, fluffy, quality, the color exactly matches. No smell, no thread, no glue.
Very soft and pleasant. I take it a second time. At 36 the size of the foot approached well
Sneakers just fire!! In Minsk came in about 3 weeks. At its size 37,5-38 took the size 40-41, sat perfectly, comfortable, the heel does not hang, the quality is excellent, I advise very much, I will definitely order order order
Fast delivery to Germany. Amazing quality and perfect customer service. Thanks a lot! The sizes are exactly like the German ones. I ordered 38/39
Chic slippers are very happy with the purchase. The quality is very good can be washed and will be as new. Advise store
Chic slippers) no worse than those that 3000 rubles go
Slippers are very cool! At its 39 size took 42 judging by the reviews. You can see in the photo how you sat down. I really like it. Cozy, fluffy, class
Excellent slippers
I take the second slippers. The first red-very rich color, still alive, although I wear their year. Ordered multicolored, because. I liked the coloring. Live colors are not saturated, more pastel. But I liked that not screaming in colors. Sent quickly, came well packed.
I liked slippers very much, they reached Moscow in 11 days. Malomeryat, for 38 came the size 40-41
Slippers really liked, the quality is super, very soft! In size!
Slippers really liked, Already the second I order. Very warm and soft. At 38 the size perfectly fit the size 40-41.
They're just super. Very soft but there is a little smell... I recommend
I already buy 3 times. Of course, after 4-5 months, slippers on the sole inside wear out, but the price is not beyond. Walk in slippers is very nice. the color corresponds to the photo
Trust the intuition and bought her size, despite numerous reviews about the terrible malomerii. Hope that my review will help girls, which is difficult to find slippers, of which foot will not take off. Me slippers in size, but the narrow leg before ordering measure foot and volume. My foot 23 cm, size 37, the amount of foot 21-22 cm. And therefore ordered 36-37, sneaker more have the ability to stretch. I have even in these little foot forward. As well, that did not listen to reviews, in 38 flew. Size slippers 23.7 cm, look small and narrow, but put everything is clear from the leg and foot does not take off. Soft, warm, not know how long enough to see. Moskvu for 2 weeks.
The wrong model came, but the store is wonderful, quickly replied, offered to return half the cost. And so the slippers are excellent, I ordered such still in black, the quality is good.
It's a lovely pair.Please order 2 size than your size .I was worried the slippers would be bulky but no it looks lovely, feminine.Thank you.
Super! Thank you)