Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the goods very quickly, I lost it myself, it looks good, we will visit in the case, still unfigured out
Delivery is fast, I recommend the store, the quality is average.
The parcel came to the Nizhny Novgorod region, relatively quickly, 12 days, no damage, everything works as it should, the store thanks, the child is happy).
thank you!!!
The thing is good. In sunny weather, brightness is not enough. My daughter likes her. I recommend for children 5-10 years. Circumcised perfectly
Shining, working. I came to a big party in Postamat. Curious thing
Great store. The fragile board came safe and sound.
Sent fast. It also came quickly to Ekaterinburg. At first it seemed that the backlight was bad, but after removing the protective film everything became fine. Recommend. Children will be happy for sure.
Normal gadget, hang in three modes. On the keel vistak bachimo.
came without damage, packaged securely for no cardboard.
The goods came broken, just a piece of tablet separately) the store returned the money.
Described beautifully, the money was lured out, and the goods were not sent. Scams.
Delivery month, packed very well, works, I'm not sure that the connector will last a long time, it is clearly necessary to handle very carefully, but its functions are 100%
The product corresponds to the description. everything works. Seller recommend.
Everything works, 3 gradations of brightness. For paper fasteners used 2 stationery "crocodile". I took a gift for my granddaughter, but while I selected my wife :)
The goods came very quickly, everything works, though very all flimsy, I do not know how long to last. It's bad that it only works when connected to a socket, for a child it's not quite safe.
The board is good, but fragile, below (I will show where) broke. The black strip is weak. Work until it's affected. The packing is good, but it was not fixed, most likely it was the reason for the breakage. The price is not small, it was possible to be more attentive.
Klasna Doshka, dotsya is pre-war
Came well packed, in a blown package, but inside all the details separately on the glue, that is, each time you have to glue them. While everything works, its money is worth
Physically the product is like in the description. It can be connected to the PC to turn on and the switch button of the 3 lighting levels is tactile making it easy to change light intensity at the time of drawing. Only when turning on the left side is partially more illuminated than the right. I don't know if it's because I have to completely remove the protective wrap, so I'll prove it and if necessary I'll update the valuation. It should be noted that it arrived in just a couple of weeks, well protected and in good condition.