We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With the store did not communicate .. Unfortunately. Since the robot was bought in advance for the new year ie from the moment of receipt it took a lot of time .... During the assembly found missing parts, namely-eye illumination, so it is not critical but there is still a sedimentation. But in general, the toy is excellent. The child of 7 years collected 4 hours))
Very accurate description. Immediately after the assembly I earned. Detailed and understandable instruction. He drives the kitchen like a beast
The parcel came quite quickly to Moscow. The robot was collected quickly, all the details are included. Everything works fine. The child is 7 years old in delight. The robot has eyes on, the robot works with the remote control, the remote is included. As they wrote earlier, the left goose.
Shipping fast. Came in five days, instead of ten promised. Integrity didn't check. Bought as a gift. Packaging is strange, just a package. I hope everything is normal.
Excellent robot lego technical. The parts are of very good quality! Works perfectly. Good store. Shipped quickly!
Not yet collected, but complete complete
The order came very quickly. Packed well, according to the Assembly peaked later
I have not yet unpacked but I hope that all the details are available. The goods were sent very quickly.
Corresponds to the description. Delivery Week, Courier, which was a little unexpected)) we will collect, see)))
The parcel reached Zhukov Kaluga region in 3 days. I ordered my son, I hope all the parts are in place.
The package arrived on the second day of ordering. Sometimes it is hard to press the blocks. Overall, everything works and is good. I recommend. The robot runs on rechargeable batteries as it does on ordinary batteries.
The order came quickly the goods were a box. The box was a little understood, but inside everything like a whole-how to collect, write
For their money, just a chic set. Quality, of course, with the original Lego does not compare, but I would say 8/10. Someone wrote that he had one motor weaker than the other, the problem is in batteries, not Motors. Of the minuses, there was no box and one small detail. Delivery 4 days.
Cool designer, has not yet assembled, but looks all very high quality, took at a discount from the telegram skidkovoz You want to save cool? Sign up for services in skidkovoz Telegram
It came to Ukraine very quickly in 2 weeks, until the robot was collected, because. This is a gift for the new year. Will add. feedback
The delivery was very fast, 2 days the pisés are good only that the controller cold bey better, but I'm satisfied with the RC robot.
Excellent robot, the son of 7 years delighted, himself collected the whole.
For 3 khlopev 7 rokhava himself warehouses in instructsia. Maly Duge content.
All details are included. Quality is good. The child is happy!
The robot is cool, the batteries must be immediately normal to put, does not pull cheap. 4 pieces were not included, attached the answering parts to the eyes.