Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 11.11, received on January 4. Packing a bag with a Purp, additionally wrapped with a navel. Everything works, it works.
Product simply beautiful. Watch good quality with very good workmanship.
looks and feel just like Casio G-Shock without the cost
красивые. большие.
produto chegou no prazo, muito top recomendo
muito bonito gostei muito
Very nice watch for a low price. Arrived quickly as well
The clock is of excellent quality. I bought it as a gift, already in the water they bought everything works, unrealistically large, the strap on the screws, if desired, you can replace it with another. Very quickly sent the order, came in 2 weeks, but the week lay at our customs. Quality fire!!! I advise everyone the store! He answers of course for a long time, but very kindly communicates.
A good watch. only the dial is poorly visible, even with a backlight. the light is not so bright. If it is worth the choice, it is better to take with a light dial. in the rest of the rules
Arrived in 30 calendar days
Express delivery 3 days. The first impression of hours is positive. Quite large, massive. In the dark can be illuminated. Of the shortcomings-the glass without a protective film and there were fingerprints and small scratches.
Identical photo ad Arrived in Sao Paulo in 16 days Purchased by live deeeesconto! 11.11 It is very big one, bought for gift.
It matches the description. Very good Watch and its lighting is very good a. Comfortable. Recommended 100%
The clock is cool. sent quickly and the order came quickly, I'm happy and another gift was put in the form of a keychain.
Excellent quality and good price very nice watch I will buy again I recommend the store excellent shop
It's fine. Everything works. Set up quickly. The store is well done!!!
The watch is excellent, beautiful, in real life even better! in the dark the arrows glow, Super! I advise the store! the order came quickly.
Good, look great Delivery by courier to door, earlier than term! Recommend
The clock came in time, the quality was slightly surprised, the watch is worth its money.
The product is as shown in the images. Quite according to the order, it's been 25 days until I have it in my hands. Came with a gift keychain
The sound of the shooter is a little loud. With the setting, you need to get a little faked, but without instructions you will quickly understand where that is. Overall satisfied
I'm in good shape. All According
Could not see it more was the gift that would give to my husband error postal order my reebolso more unfortunately even that got right picture which the office To my brother with the year 2020 and made the request in 2021 and the code is not the same then improve the service with the People
Looks like in the picture) sit on the hand of a large man perfectly) the customer is satisfied
The clock arrived for 21 days. They sit well, heavy. In the settings there are no problems.