Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly delivered. Everything is fine!
Product nadišov shvidko
Excellent sharpener, comfortable, ergonomic. Its function performs.
Ordered 29.12 received 18.02.
Quickly delivered! Looks good! Replaceable kit for sharpening knives, pleasant surprise! In the case I'll see the quality! If I don't forget the result!
Many thanks for the quality goods. If you like, you can view the unpacking and my first impressions and test on my YouTube channel buybest and webestop.
I received, not only that with a delay from the declared deadline, so I lost it, the package is all in holes, as if it were about the floor of the wild as.
Corresponds to the description, everything is clear. Recommend.
Very nice, works well.
The first zaiochka knife gave immediately a good edge and sharpness. Good sharpener for whistle money. Store Thanks, (now I will order another one)
Delivery mega fast, brought Courier, sharpener Super
Normal nozhitochka. Ordered for a friend as a took up this. For home knives sharpening the time go.
Norms, I take not the first, it is fine
Original product packaging is very beautiful with what שיבקשתי
Visually it looks very not bad. tgchilklts is satisfied. To the store special thanks!
All in a Christmas tree, the device grabs on hurray
Great product, hope it lasts because is really released very good
excelent product it realy works, i hope it continue working in the future, it works on scissor an knife thanks
Delivery to Tashkent a little more than 2 months. A good sharpener, very convenient and easy to use, the knives are very sharp as a blade.
It's lighter than I thought, but it's the same as shown, there were some delivery issues but they were related to the local postal service.