Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing as usual! Very good quality and fast shipping to NZ
Parcel received about in 10j, so super fast Knowing that I ordered 2 different necklaces, to custom Buy one night and parcel shipped in the night, so really very fast Really 2 very nice necklaces for my animals Top store + + + +
Super, like Again
Love it! Not the first time to order, store never dissapoints!
The collar is super, went to Moscow for a month, getting at the point of sdek
Super quality and very good looking. Ordered now for many times.
Very nice, elegant and tough
Order 3 times from this store and the quality of the necklaces and very good for the price.
Perfecto
Is not the first time buyer to the store, always fast and a great work. Necklaces with time they frays the drawing, But remain forts and the recorded endures, that is important. Without doubt recommend
Beautiful, was it nicely to my dog. Very friendly.
Très joli collier.
Uncredivke the material it’s strong and the click it’s good material for bid dogs. I used this for resell
Excellent quality of collar and lock. Recommend. Very fast delivery. The name of the dog was written in Russian!
The collar is very beautiful. Delivery fast, do not expect to get so quickly. 24 may contact the store to specify engraving, 26.05 sent, 11 Jun took from Post Office. 19 days. Thank you very much! Recommend!
Excellent I 've already made two orders and everything is perfect, it came fast
Great Collar. The metal buckle looks reliable. I was looking for a metal one, because a plastic dog broke out. The store, at my request, engraved the name Russian. Keep in mind that the collar on top is lined with a cloth, maybe it will spoil if it gets caught with something.
Small size fits much 9 pound toy poodle w/ a finger width of space in the neck. quick shipping.
Excellent quality, impressed you arrived in just 10 days!
super