We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing product I recommend it to anyone with back pain
I came within 10 days to Krasnodar, while working, but I hear some foreign clicks, let's see.
Very fast delivery, less than 5 days, pillow less than it seems
The goods before the Samara region came in 10 days, this pillow performs its functions, the neck is very nice, the store gave a gift in the form of rosary as well as you can take I hope it will last a long time!
This is already 3rd such a pillow I ordered, perfectly kneads muscles after a heavy day)
Super, the girl is happy!!!)
A wonder of massager, especially for the neck, although in legs and arms I also like it. Highly recommended. The package arrived very fast!
Quality at altitude ordered a second for a friend. thanks to the store
Fast shipping. Packing is not crumpled. We checked, everything works. I take the second for a gift.
The parcel came within three days, works but a very very weak engine... Only his neck lay on him and he stopped... it is only very gentle and easy to touch otherwise the engine to stop .... So in my opinion for adults does not fit ....
Delivery from a warehouse in Ukraine took 3 days ukrposhty. The massager itself is made soundly, it can be seen that factory production. Also included is a wire for connecting in the car and a bag of herbs. The whole family has already had time to try and absolutely everyone was satisfied! Kneading well and moderately, after a massage in the neck, pleasant feelings and a feeling of lightness. Also worth Note the pillow with heating, in which a bag of herbs is inserted, it is very nice to warm up, without bulkiness. For women/children/people with a thin neck, there may be a need to add more layer of fabric between the massager and neck for greater comfort. In general, I liked the massager, I plan to use it on a permanent basis. Product and store definitely recommend!
Massage pillow with multiple modes, purchased as a gift, you can use in the car, everything came accordingly description, I hope will please the birthday girl for a long time.
I ordered it as gifts for Ng. Masagheras are happy, they work well. Thank you to the store for the gifts.
I got it, I write a review and I'm good. My waist is on holiday... Thank you!!! I was looking for a long time, I picked up the reviews and was not mistaken. My review-everything is thought out, the packing is excellent, the complete set is full... "fingers" work carefully .. thanks!!!!! And for the gift a special thank you. With the coming you!!! Success and Prosperity.
Shipping for 24 hours!!! From Ukraine to Ukraine this is the fastest delivery that I had!!!
The store is great. The goods are good, met the expectation. Done qualitatively. Thank you very much.
Fast delivery in Ukraine, very convenient, a lot of space does not take up
Cool massager. Delivery is very fast, everything works without problems. Its functions are 100 per cent. So if anyone is interested in this massager you can take boldly will not regret.
Gorgeous massage pillow! It is possible to connect in the machine, I.E. Can work from 12V. It is good to use for both neck and back, and for legs.
Oh, great. Better than I expected. My neck, shoulders and legs have been very relieved. Since I'm thin, I'm wearing some clothes because, in some moments, massage is more intense. I hope to use it daily. It's only taken me two days to get here. Happy with the purchase and the gift you bring.