Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product I immediately connect with my Mazda BT-50 2011 truck, very happy is great I am too happy, demoro approx, 20 days to reach the 5th region Calera, now I
It came quickly and everything works, connecting without problems to the phone. But there is one but, for some reason, the music through it plays quieter than through the connection of Bluetooth on the column itself and something it strained me, so I waited for. It's the opposite. Let's test and add a review, and then at yutuba chit somehow through with chur praise. In the garage I brought a home theater, here for him I was a miracle and bought, I will check how it plays there, also through this box Bluetooth and through a wired connection connection. The most interesting why the difference is palpable on the volume, my column Sven dolbit is very good, maybe something with something is not friends with digital processing, and there it's a lot Knows I'll check it out.
Seller recommend! Good product packaging, fast delivery, to Kaliningrad 10 days.
The parcel arrived in Moscow in 3 days!!! Works!!!! YAY!!!
Thank you, it's fine. The sound is noticeably better than the old model with a built-in battery
Ordered 11.11 took at the post office in Moscow 27.11. Packed well. It came whole. Included aux and power cable. I haven't plugged in yet. I'll add a review after connecting.
Came, everything is qualitatively done. Much less than I expected. But when used, I noticed that the volume of the center muses fell half, that is, the signal through aux tulips from behind goes not very much. Exactly half, I turn on for all and you can talk quietly standing at the center muses, immediately switch to the radio and the person who stands next to me I can not hear!!!
The sound, of course, is not ideal, cuts high and low, despite codecs.
Good brand item. The store is not very. I ordered the wrong address, canceled the order. Ordered repeatedly with delivery to 5ku. The seller ignored my message. Sent both orders and both by mail
Connected in the car, as planned, music plays well, calls do not broadcast to the car speakers, I liked everything!
Read carefully. Bluetooth receiver. That is, no connection to the TV. The store is on his mind. I ordered the wrong address. Canceled. Ordered another with delivery to 5ku. And the seller already sent the first. The second order is also mail.
All as in reviews. Great thing. Connected to the cinema, fed from it.
Packed Super, delivery to Kiev ukrmail is also all fast and super,
Ordered for 11.11, delivered in a week by courier to the house. Connects elemental, sound to the Muses. I liked the center, not worse than CD.
Great device. Delivery to Yaroslavl 20 days. I think it's a bit too long for the post office in China. Parallel Linear outputs, 2 RCA and 3,5 allow you to connect a pair of devices at once. Quality appearance and good sound. Includes a power cord and a 3,5 Jack cord. Ordered with a set of cables. Ugreen, as always on top. It is powered by any USB slot.
Arrived in a large package from ugreen, even without dents on the box, which is amazing, straight from the store bought. The RCA wire is 3.5mm thin, it will be visible with time, but the RCA on RCA is thick, which is very good. I'll add a review when I check for performance. Sellers are excellent, not my first order and all good quality.
It came very quickly to the cash register in the fifth. The connection is good. Sound too. There is a small background with simple. AptX works.
Excellent product quality as always UGREEN. Fast shipping to Chile and high quality packaging and safety.
Everything is fine, while I did not check, as I will check, I will leave an additional feedback
Product excellent quality! Work first and perfectly. The RCA cable is sensational. The store sent super fast and protected. Recommend too the brand and the seller!