Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For now it is confirmed in the description. However surprised that it did not arrive in a box a box. The leaflet is unfortunately in English and me French so oops for understanding. In short it remains only to use it and I would tell you later. In any case it is not damaged despite the low packaging. Fast delivery. Not even a week. Congratulations
This is great, looks exactly like in the picture and works perfectly! I was recommended it by a hair stylist and I’m very glad I ended up ordering it, creates beach waves within seconds.
Пришло быстро в Португалию, в мягкой упаковке. Температура имеет всего 2 режима 170 и 220 градусов. Нагревается быстро , реальность температуры сложно узнать , на 170 градусах при завивке был пар от волос , хотя волосы были сухие. Не знаю насколько это щадящее для волос, ну не отвалились .
I get fast well envarado I love it leaves the hair beautiful it gets super fast the hairstyle and heats quite a bit.
The material and as in the photos more than try that, it has two temperatures.
It came, quickly, until in use I tried
Packed well. Ordered 11.11., and came 22.12. Look for yourself. I have not tried the work yet.
The order came in the integrity and safety of the store I recommend
I'm just delighted, the condition is 10 of 10, packed well, heated quickly, on the hair so far I have not tried. I advise the store!)
Thank you very much!!!
Satisfied very came relatively fast
Ordered 11.10, came the plait 2.11.21. Packed not very, it was possible and in the box to send, for 170 gr. The curling iron is good, of course not for every day. The size of the curling iron is 22.
Came without a box. Everything works. Heats up very quickly.
Very quickly delivered, everything works, great hang!
super
Beautiful curling iron, heats up quickly. I recommend to buy, but preferably with a glove. We need to use it. The only trouble-the goods came to me with damage, a crack on one of three bad. Opened a dispute on the return of part of the cost. Waiting.
Fast shipping. Packing is not very, but the goods did not believe. Works. Curls turned out quickly. 2 modes: 170 and 220 degree.
Very satisfied and made of beautiful curls
пришёл быстро, работает. положили подарок. спасибо за это продавцу)
super