Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Up to the Moscow region 26 days, lantern fire, bright, but charging cable, put the store is not the same wash.
Delivery took 2 weeks from the Russian warehouse in the Saratov region. The gout carrier DPD, The Courier was supposed to bring on December 30, but was only orphaned on January 6. The flashlight itself is awesome, three brightness modes, strobe and SOS. In the compost, the charging cord and adapters for three types of batteries. I put 18650, shine like a car headlight, set off.
The description all corresponds, this is the 3rd flashlight that I order. Was fast free shipping.
The flashlight met expectations. It shines very well. The lens is made of plastic. It could be glass. It bothers me xp windows. USB charging works well. I haven't tried battery and light life yet. Shipping and delivery were expressly fast. Well thank you.
it's super bright and bigger than I expected
Delivered goods very long! But the goods are of excellent quality! The lantern is bright, in a plastic case, I'm very pleased with the goods!
The shipping box was broken the contents were not damaged. The store should carefully protect the goods next time.
To say that I'm happy with the lantern is not to say anything. Very qualitatively made, shines incredibly bright. Full set. Everything works properly. On the Street has not yet checked, but at night the house shines like a day. Adjust lighting range, brightness, strobe, SOS signal. There is also a spare capsule for conventional batteries. In general, I'm not happy. It remains to check for the battery life, but I took the most powerful. I hope it will not fail) we will order more! Thank you!
To the Moscow region to the apartment 10 days, a good lantern, thanks to the store!
Delivery to Ivanovo two weeks. The lantern is heavy, fully metallic. It has five modes: bright, dim, even dim and two pulsating. The light is really very bright and far. you hold in your hand and really realize that this is a thing.
The order was 2 months. The flashlight externally corresponds to the description. Shines well, white diode light. The battery came charged, it is only necessary to get the paper gasket. The flashlight is charged normally. I will use, test, while everything suits
Delivery fast, flashlight bright. But the led some "left" at full distance in the middle is visible cross. This means that if you shine 50 meters, then in the middle just nothing will be visible but only on the edges.
Not far boy but the brightness is not bad, one drawback as for me modes could be done more. In general, not a bad Chinese lantern.
Everything is super: delivery lightning!! The only thing that disappointed a little is the brightness, expected more, I think that because of the lens-there would be a cone reflector the luminous flux would be stronger. But I'm happy with the flashlight. In the flashlight immediately put a Li-ion battery 18650. In general, I advise, but do not expect that you will send a Jeddah sword. Seller recommend.
Thank you! The parcel came to Krasnodar 6 days after the order, delivered by courier to the door. The battery is charged at 100%. Everything works. I advise the store!!!
It came very quickly TC. flashlight is larger in size than I used to this. 5 modes, 3 brightness, 2 flashing, one flashing SOS-three short, three long, three short. Conveniently made off-long press, do not need all modes to slip. Shows the battery level, as far as exactly, it is necessary to look. 4 levels of charge. The hole under the lace should be countered or put met. Ring, otherwise quickly the loop will go... It shines powerful, Bunny even on the minimalka. In general, I recommend.
I thought it was small)))) For such money and delivery and quality and battery for 26650!!!!!!! + Adapter for batteries. I will glow from a good purchase!!!! Seller respect!!!!!!
Super fast shipping, looks pretty robust, whole body aluminum, gives very good light, good quality price
Adding Bolo rýchle, for 10 days of objednania. Obsah všetko čo Má byť. Svietivosť them super. Ako for diaľku so AJ for blízkosti. Obsahuje AJ nabijaci kábel USB spolu s nahradnou náplňou for baterky. Ďakujem
Nice flashlight. Do not expect much, but it is worthy of its price.