We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, recommend.
muito top, vendedor mandou muito rapido e bem embalado
Produto muito bem embalado, produto funciona, só demorou um pouco pra chegar uns 25 dias mas foi por conta dos envios de fora do país que estão assim, e correios aqui do Brasil as vezes dá azar, minha primeira compra que demorou mais de 15 dias para chegar
Reached in 2 weeks in the city Ufa. Everything is fine
Charging together with the cable work as expected.
Excellent little charging. Weary. Due to the size looks in the outlet cool
Great charger, you can trust Ugreen brand to use high quality materials so the charger is safe so are your charged devices.
The charger is clearly worth much more than its 600 rubles, the quality of the assembly and packaging at altitude, ordered 11.11, 19.11 took it at the point of issue. IPhone XR charges very very quickly.
Arrived fast and well packed, products are of good quality. Recommend the store.
All good ty i using 12 pro max so fast charging.
Funciona perfeitamente estou utilizando com um iPAD 8
O nasıl bir kutu öyle. Ugreen bu. Ne yapsa gidiyor.
Simply sensational, accessories are ungreen above average quality
Ещё не проверял . Что не так если - отпишу .
Produto de excelente qualidade, sempre recomendo Ugreen. Compro a muitos anos.
Not tried yet I will give my opinion later!!!
To Vladivostok, the goods reached three weeks! I order the second time, the quality of the goods is as always on top! Product and store recommend!
Produto de excelente qualidade, funciona perfeitamente o carregamento rápido.
Very good product, exactly as described. Charges at full power 20w. I bought this product before and was very satisfied with the results. Charges exactly as the original Apple one. Very good I recommend. Also came with bonus stickers.
Excellent product. Highly recommended!