Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Board Fast 8 days. Works normally, the machine in-30 did not start, the battery in 5 minutes recharged. Simple and convenient to use. Recommend
Reciting it
I took it specifically for the jelny battery, but while I tried it on the car. Discharged battery charged in 2 hours.
It came quickly, the packaging is slightly crumpled from one corner by the efforts of postal workers. The machine turned on. I'll check in on Saturday. It's okay. Seller recommend. Thank you.
The parcel came very quickly, ordered 18.11.21 came 24.11.21, the packing is intact, the instruction in Russian language is available. After checking the performance, I will add a review
I brought the courier, on work all the rules, at the moment we test, after adding. Shop advise, you can take
The promised came in three days it works for lack of testing but it looks good I want it for a bike it is but it will last long
Came quickly and in accordance with the photo and description. All functions work. Thank you.
The packaging is damaged, it came quickly, tracked, I wanted the gift to be in the whole package, but alas...
The parcel came in just 4 days, everything is whole. I'll try.
Very fast delivery-4 days! Got at the cash desk in five. Everything works. Recommend!
While everything suits, time will show. I use for AGM Kemper battery
Very fast delivery. Quality at first glance is good. I'll check in and, if I do not forget, I'll add a review.
The parcel came all crumpled, but in zero in appearance all the rules. If there is work, as I will check, I will complement the review.
The goods came intact and safe! The box is whole, not crumpled. I came to the extradition point. The quality of the product at altitude, the plastic is even, the clips are excellent, the wires and the fork are good, the instruction is Russian! Put charge AKB AGM, then I'll try "restore" mode. While the goods are satisfied, let's see further. But already now, the store and I recommend it!
The charger works, the instruction for Russian, put it to test. I like it.
Good charger. Automatic. When fully charged, it itself turns off. I tried to charge my battery, or rather recharged in about 2 hours. The plastic is strong. Touch button. For its car to recharge a couple of times a year is an excellent option.
The order came with a delay for a week, but the wine in this savings logistics, with the store did not communicate, the order sent instantly. Working capacity did not check, as I will check, I will complement the review.
Decent charging. Everything works, you can take it. Delivery from Odessa to Zaporozhye two days, the price of the store is adequate 650 UAH. most importantly-the device removes the sulfate of the battery.
I haven't tried to repair the battery yet, but the charging works great. I'm satisfied. The goods arrived really fast. I recommend the store.