Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took 28 days to arrive in SP, The product looks good quality have not tested Recommend
Ordered 09.04.2022. At the post office in Samara 24.05.2022. No contact with, because there was no need. U-green to make quality and soundly. Have a lot of things from this manufacturer. All of excellent quality and work properly. Cable is fully consistent with the description. No problems there. Fast charging provides, in car Android Auto connect. Device sees it without any problems. The only thing that I did not consider when ordering, is what cable rather hard. Because of the braid is a stake. Just consider it. And so, everything is fine. Seller put small gift in the form of stickers, fines, and as they say, nice))) order will be more, but soft, тпу)))
I order not the first time. As always, everything is fine, it's a pity just came again purple and not orange, although this store warns that they are sent randomly, and in the functionality they do not differ. The cable is thick and hard, someone may seem redundant.
The cable is good quality, hard and quite thick.
The order took a long time in Vilnius, through the Netherlands. Packed well. Put stickers-souvenir :) The cable itself is quality. But... fast charging on Samsung does not work. And by read/write speed is an ordinary USB 2.0 cable (there are no additional USB 3.0 contacts. So pay attention to it!
Arrive quickly works perfectly And a board of stickers offered
66W pulls. That's why I'm fine. It came in a few days.
Sends fast enough, product conforms to the description of the store.
Works as needed, quality goods, I advise the store not for the first time I take the goods
Excellent, rigid cable. On honor 50 fast charging without problems.
I take it not for the first time. As always turbo delivery. Put the sticker, before that was not.
It is an excellent item, very good quality, if price is high, but it is worth having this product. Quick Charge on my cell phone and very fast file transfer on my lap top. I recommend the product and recommend the store.
Delivery to Bryansk in 25 days, track number is tracked. Seller recommend.
Good Quality Cable its bring to me within 15 days. Bundle of Thanks for Seller.
Delivery is quite noisy. The cable is kind of thick, good. What's inside-I will not tell
Shipping period day being spent. Oil green product beautifully finished higher and material also very ruggedness. S21 ultra fast charging well being. Choose some 빳 빳 meanwhile.
Thanks Super
He arrived very fast, in two weeks, they are of good quality and durable
Long delivery
Fast shipment and delivery. The cable is excellent. Harder than usual. Hope for a bigger available charging current. Product and store recommend! Thank you!