Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything corresponds to the description! Quality at the level. Works fine!
It's OK. Good tool. Thank you!
Fast delivery, quality like also very good color is really real, like a Chinese tool))) tried to clean the wire cross section 0.2mm with a task copes
The parcel went three weeks. Got in the nearest section of the new mail. I did not pay for the receipt. Everything was paid for when buying on the site. The instrument itself has not yet tried. Visually everything is good and good. I'll check it out tonight.
The cable cleans, bites tried 3 × 2.5 norms. Slightly jammed when returned, needs lubrication and adjustment. But for 700R at a discount is suitable, everything is not for 2100 in a store, which is now still not hit ..
Work good. Tested on several stranded wires.
The parcel arrived in 13 days to the Ivanovo region, which is very fast. Packing is great. Cutting off the wires, cleaning them very well come out with this tool. The only thing I still wanted from the store is to show on the product page how the crimping of terminals works and what terminals can be crimping with this tool. In general, the goods are very satisfied.
Order made on 11/11. Forecast delivery 29/11. Package received on 24/11 (5 days before the scheduled date). The clamp is flawless. Correct packaging. It works very well.
Ordered 11.11 came 22.11 in Novosibirsk unexpectedly quickly, everything corresponds to the description I'm happy, but until I worked took for myself
The instrument came quickly. I did not communicate with the store. The goods are satisfied. Recommend
Works fine, it came quickly, quality on the high Te
On February 8 ordered, the 16th took from the Mail its function performs well if it's about cleaning the Cabel, you need another tool for crimping)) it's nice in your hand. I'm happy with the purchase! Seller Thank you!
Crimper top! Delivery is super noisy. Many thanks to the store
Delivery of about 2 weeks in postomat Pyaterochka. Packed well, stripper working, for home the most
Thanks received. A good camera of insulation, tried well removes, adjust the effort and the size of the release of insulation.
To the Khabarovsk Territory, the parcel reached 3 weeks. The quality is visually good, functional
Everything is good, it works fine. Only orders mixed up, I waited for another parcel, and Paul, il this one. Come on. All is well. Recommend.
Mainly clean well, the wire from twisted pair is torn
All the same good! Recommend!
To the store Thank you very much!!!! Everything came safe and sound. Everything works, packed perfectly