Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, everything is fine. True landing is very low, I do not know if I will use them. Let's see after washing
Normal underpants. But White for some reason is larger in size. Come quickly.
Nice panties! Only delivery is long, month.
Good material, fit on size S, beautiful, comfortable.
Good panties, I ordered more in size. I wear S, I took L TC I like to high Fit do
Shvidka delivery. On Leito yakraz. See Garno. Kananina is Bayern, priemna on the dotik, not dense, to pull. Make a move. M at 46 rosemir (ale Chi does not turn up in podalshchom? ..) Three stores did not bother. Uncle for good goods.
Good panties, after washing at 40 degrees did not sit down, nowhere broke. How it will be-let's see. Took on the dimensional grid of the store, corresponds! A month went to Moscow. Thank you seller!
Good panties, excellent stretch, came quickly, the order was not served, on the hips 104 took XL
Similar to panties vs, but they sit definitely different, the fabric is different, like cotton somewhere as indicated, but the weaving is different and stretches very much too. Very low, but wide. Vs I have a smaller size, but the buttocks on top are completely closed. At whom the pelvis in height will be small norms, I have buttocks slightly look out, although the width turned out to be more large, also stretch as hell knows what)
We came in two weeks. Paid through kiwi-purse. Payment managed to pass. Then they blocked everything. The quality is not bad.
Goods consistent with the description. Good quality. Recommend Size fit for S/M
I order not for the first time, everyone is happy! Size L for Russian 44-46 is ideal
Panties Super, material, color and style really liked. The size is better to choose from reviews, 100% malomerit in 1 size exactly, and even in 2.
Excellent panties. Picture after months socks. Paint and do as new. Buy them more for 675 p, but its worth the money
The order came on time, the quality is very good, the material is cotton with something, it is executed qualitatively. Model with a low fit in front and behind. Of course it looks beautiful on a beautiful body) Gusset in tone of linen, packed well, thank you very much to the store
Good panties
Perfect really liked it, such as Swatch in the photo
Excellent panties, I order not the first time
Good quality goods, in size everything corresponds. Thank you very much!