Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An excellent summer sleeping bag, it came quickly, got five in the dentist. Use better with foam or inflatable mattress. Thank you, I recommend it to the store.
Looks great, nice stuff. Folds to small sizes. On my height 182 fits. Test summer
A decent sleeping bag in a tent. With the help of lightning is transformed into pledik, but from the fire it is necessary to stay away.
Lovely, light, very wide sleeping bag on a full husband (110 kg, stomach). In the summer, he did not fit into my sleeping bag-cocoon marmot, so she was looking for a sleeping bag for a fat man :) a separate plus that is UNON, and 78 try on, we have enough)
Everything is cool, I brought a courier. Delivery is very fast in Express)
Great for summer hiking. Pay attention to the two size options. Shipping 6 days before the delivery point in Pyaterochka. Will order again
Shipping from Moscow. after purchase, received days after 5-6 in novosibirske, сдэке. Material sleeping comfort. In the summer, late spring and early autumn will. With the growth of 191 cm instead of him completely. Weight kg feel it comfortable and loose. Dog buckle zipper sometimes bites. There is a second dog in the legs, is can unbutton to feet not Salduls. In general, good old sleeping bag. At the end of Aug shall try it in the campaign. If there is something interesting, then be sure to confirm a review.
I needed a compact sleeping bag for summer motor travel. In size in the folded form 26*16 cm, weight 835 gr. It takes 2 times less space than a regular sleeping bag. Quite wide, under my height, 183 cm, suitable, the material is pleasant. It remains to be tested in the field, after I add a review.
A good qualitatively made sleeping bag, light, folded compact, for the summer most it
Comfortable and large seeping bag. The big advantage is its size when it is packed! Finally I can spare much more space in my trecking bag
Very good can be linked to one. Picture comparison with ordinary sleeping bag
Sleeping bag for summer, in + 15 can still be used. There are no puffs on the neck, it is completely unfastened. At Post 187 came up
In fact, not tested, the quality of seemingly no complaints.
The goods are excellent, but the delivery of KCE is just horror the courier did not call until he himself did not come and took the phone did not answer
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Fast enough. Courier. The quality is quite normal. Size in the package less than a bottle 1L. Summer option. You can take it!
I did. I take with me to the hospital children's or to work.
Just what you need for riding a motorcycle. When each cm and each gram is important.
Kazan 2 weeks .... I take the second time .... I first took on 75 cm... 90 kg of weight slightly tight .... I took 85 cm .... excellent! Weight is indicated 760 GR .... really weigh-950
Delivered from the Russian warehouse by IML company intact. Packed well. In appearance, everything is quite high quality. It remains to check "in combat conditions." Attention, when choosing a size, consider that the real size is smaller! I knew about it and specially took a large size. It came perfectly. If something is revealed negative, then I'll add a review.