We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice jacket. Warm, comfortable. Fast shipping. By the ratio of price-quality is just top.
Very good quality, 4xl perfect for 177cm 85kilo
Jacket norms. But they sent a cut package. The jacket is the same cut. I put 5, T K without problems sent free for a refund. The money was returned (and already came from this sold a new order for the same jacket. Today was 10. With a thin scroll is quite comfortable!
The jacket is warm. Quality tailoring fast delivery ..
Excellent jacket for its price!!! I took at a discount for 1860 rubles. On the height of 174 cm. Weight 82 kg. 3XL sat perfectly. Stitched well, the material of the top is dense, quality. I think to-5,-10 will be comfortable. Of the minuses: 1) cheap inner lining, not breathable 2) cheap, flimsy dogs with a zipper. But I'll hang around, for my price, kurteyka ogoyoyok!!! Thank you very much to the store!!!!!
The jacket is good, warm, ordered her husband November 11, 2021, the parcel came December 02, 2021, for height 175, weight 85 kg, came up perfectly.
The jacket went for a long time, by the deadline of 75 days another 25 were added. But still came. The size chose based on the reviews left and the store's standards. The seller also specified the size in personal order. I'm happy with the purchase. Seller recommend.
Excellent quality Reached in 3 days, written and offered a more suitable size
This perfect and gorgeous also delivered quickly thank you very much.
A good jacket, size 5XL is our 54 size for height 192 very well approached, a jacket for medium build.
We order the second time. Quality is good. See, the store asks the parameters of the body and sends the size to the butt. So it turned out last year in the end the son was enough for a year, then he grew up). This time he tried to find out the size, I said all the rules need this size. So take this moment into account.
Order came quickly, tracked, the jacket is good!, 182 (long hands) 3xl-clear (without stock, but not small)
Quality is excellent!! Warm
The jacket is not bad, sewn neatly, but slightly does not correspond to the dimensional grid (small size)
Very nice coat really very well finished, beautiful seams and identical to the description. Removable hood. Quite ready cut of the body, if you want to be wider take the size above, for me perfect! I measure 1,75 m and 78 kg I took 3XL it's perfect. If Very good store
Blue Duge matched jacket Rist: 175, VAGA: 72. Want to hang out on Rose City XL ale store's 2XL radio, went super, can take a dip on the fly.
Jacket just adapts to my morphology (Pure XL 92 kgs and 1.78 m. The color suits me. My son has one for soon 1 year and he is very happy. I find it of good quality with a cut that sees well. Be careful to take 1 or 2 sizes in addition to the European sizes. Arrived in 11 days. I recommend this product.
Came to Ukraine quickly, the size approached. I have a height of 183 cm, weight of 80 kg. Made well, sticking threads and curves are missing. Quite warm, for our winter will do
A month and 5 days passed to Almaty. The size perfectly approached. Height 182, weight 90. The jacket is thin, for a warm winter. Looks great.
5XL the most top for medium build. Height 188 cm, weight 98 kg. I can say in winter I will not freeze now, very warm, I usually wore much colder.