Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping fast. For this money, it seems not bad. Metal is very thin. Let's see how they will shine
Goods received. Exactly as ordered, the courier delivered. Packing package with pupus. It shines bright. But without a radiator, do not know for a long time. Seller recommend. The store sent the goods quickly. But the courier company kept it.
The lantern is quite bright, but the body is liquid.
The case is aluminum, thin. You can basically screw small aluminum corners or strips for better cooling on the mounting screws. And you can try a small cooler. I can not judge whether there are 50 watts in this floodlight. But it's really bright, certainly not a pocket flashlight. Tightness is provided by a silicone seal. The fasteners are weak. After receipt, either do not twist or prepare bolts with nuts.
Already ordered such and still ordered, already half a year work without problems
Works on fire, a good spotlight easy convenient came exactly a month I recommend
All is well. To Magnitogorsk for 6 days! Got it in a stool in Pyaterochka. Russian Post. n. o!
Thank you. Delivery fast, metal thin. I did not try the work.
Great spotlight. I'm buying a second one. The first serves correctly, though not yet worked for many hours. Shop recommend.
I really liked it. But how long will it last, and so high for such money 354r.
Everything is super!!! I am pleased.
Acquired for 170r. This is the second, last lived a year of irregular use (several times a month) last left on the radiator for the night in the morning turned on-burned. I hope this will last longer, but then I have to look for something else. 5Post came in a month.
The Lamp of its money is not worth it, so the toy, but it shines brightly. There is no heat from the diodes. Reviews written a lot, I will not write the same thing either. I'll hang in front of the garage, while winter can work.
I order the second time everything arrived quickly packing is very respectfully competent, everything works as in the description.
Actually some toy cooling no, let's see how much will work
Okay. Shipping fast. Packing is good. The spectrum of light for the eyes is pleasant. Put one in the workshop. The metal is weak, if used on the street, then under the visor. Product and store recommend.
To ekb 5 days. Combined parcel. In appearance, everything is OK, there is no time to check .. Maybe tomorrow
For such a price-norms. Only case metal is very soft
I wanted to go outside, but in our weather I think it will not stand. Put it in the room. It shines normally.
The frame is somewhat fragile but works 5 stars. Thank you store