Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery to my home address! Good quality! Recommended!
Excellent! Arrived fast
Not for the first time. Like that is not visible. Leaves davolno quickly, me a couple of weeks
Good product. Fast shipping. Perfect and high quality, Reliable product. Reliable store. A+++
This is my second order from the same store. This time for some odd reasons it took 3 months to come to me in Pakistan. Last time it was super fast. I am pretty satisfied with the quality that’s why ordered again. Thanks
Super !!
Loving this product. It’s like the 3 time I’m buying it. Excellent quality.
Until I glued, so I put 5 stars ahead of schedule
Všetko OK
2nd purchase
I have ordered for series 4 and 7 and that too multiple times. Recommended. As this time I ordered 41mm by mistake so they be of no use so had to order 44/45mm again. Which actually reached before this order. Took me like 2 months.
The film itself is good, it is easy to glue, but it's not enough for a long time, if the month lasts, it's good, and so two weeks
Excellent quality product. I bought one over a year ago (maybe longer) and it is only now starting to lift in one corner and I wear my watch all day. The sensitivity for using the screen is not reduced at all. The best scratch protection I’ve had for my watch so I’m back for more of the same - to last another few years! Highly recommend, once applied with care it is peace of mind from scratches.
Everything ok! Same like the order! Shipping in 1 weeks from China to Brazil, amazing!
Everything is fine, a little long delivery, but everything has come!
Norms
very good
It's a whole, well packed, fast enough, three films, one has pasted, it's simple, complete wipes
I order not the first time, came very quickly, thank you. Everything suits.
Everything is super! Delivery 20 days to USA. Thank you!