We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best quality than my shoe precedente outsole is better. Very satisfied
Very nice quality. Almost as good as my pumas but a lot lighter and seemingly more casual. No logos and other stuff. Clean look and very comfortable. The sizes are all properly set so don't add expecting undersized products.
This is the second time I order these shoes. The first pair ended up wearing so often I wore them.
Good quality. I use in house for slippers......
Very comfortable, what I regret is that the template is loose
on time. thank you.
Very flexible and comfortable shoes I recommend!
Much better than I expected. Wear 44 (standard) and ordered 46, fitting was excellent.
Is OKCorresponds to the description
The parcel arrived. The shoes calzano very well. Are very lightweight and comfortable. You have good. Congratulations to the store.
Well received. Complies with the description and photos. The size corresponds well to the measurements. Comfortable for the moment. Very good.
Left Me well, is my size, thank you store…
fast shipping exactly like the pictures good quality
Exactly what I ordered.
I like, light, taped seems fine, plus under the shows that bound, but quite thin, European size corresponds to the table, pretty long
If in short-came whole, nothing is broken, light and comfortable, like a second skin. Excellent bots for the summer! And now more. Before buying here, I walked around my entire area in search of such shoes. And in the market, when they put me in sneakers, saying, "everyone takes you," and in Kari and the family names. And everywhere the same problem: the price is overstated in two, or even three times. That is, here I can buy as much as two pairs of bots of the same quality (and it really does not differ, I felt everything that I could wash) and change it. for example. Convenient. The second problem is my own. I have a huge paw, short and wide, Tipo, 45 Russian size in length and 46 in width. Pick up shoes is still a pleasure. So, for people with the same problem-bots do not malomerit, with the size of all OK. Correctly measure the length of the foot, as the store showed, and order your size. I sat perfectly, really like a second skin, like the nanoarmor of Tony Stark, the mother of Yo. Definitely like that!
At the foot of 27 cm came up, but the sole is tough (I'm afraid it will not last long