Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received this item today. I'm SUPER happy it arrived so quickly to NYC. The ring looks exactly as in the photo. Looks Gorgeous :)
To the Chelyabinsk region reached 12 days! Very cute ringlets, let's see how quickly they blacken
Love them thanks will order again!!
Nice
Beautiful set for the price - I’m super impressed! I got this to wear while traveling instead of my diamond wedding set. Seller was quick and efficient in shipping it out. Thumbs all the way up!
omg love love love my rings beautiful and come quick
Very nice for the price amazing quality. Well packed. Came less than in a month. Arround 3 weeks.
The Japanese are rich in luster and luxury packaging is good .. شكرًا for store
This order was amazing
Beautiful. I have the wrong I to take the measurement but I ordered another equal with 2 numbers more small.
Beautiful ring
Very pretty I love very much
Beautiful but very large with silver plated and not silver 100 it is only copper and silver plated arrived in a short time did not delay I love it somewhat problem it is large on my size
OMG! so beautiful they are. pictures can not justify the real beauty. came within 2 weeks! but i ordered a wrong size. will order more.
Gorgeous Ring, well packed and prompt shipment and as a gift extra ring! Recommend very❤️❤️
Very nice ring, delivered quickly, thank you to the store
Gorgeous❤️❤️
The ring is beautiful I recommend buying it 100%. Came in early but it’s a little big and the 6 would be a little tight. I just wish there was a size 6.5. Overall it came up n fast and it’s very brought and eliminating.
very accurate and looks so nice, time will tell about the durability
super fast shipping less than 2 weeks . quality is amazing