We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came very beautiful, for a gift in the form of earrings special thanks, I recommend the store
The article is in perfect condition, as in the image
Corresponds to the picture, looks silver. Delivery three weeks, as a gift earrings, very nice. The order is very satisfied.
Very pretty and thank you for the earrings
Delivered quickly, looks super! In a gift put earrings! Thank you so much!
Thank you, the necklace was very beautiful. The little gift was pretty too.
Very beautiful necklace, thank you very much. And a gift from the store, fast delivery, nice service! Recommend
Very beautiful chain, under Gold, tender! Definitely recommend! Delivery to the Republic of Korea about 3 weeks
Thank you pradovtsu goods came quickly everything corresponds to the description and thanks to the pradovtsu for the gift of the Sergi
Beautiful necklace, very much. Performed neatly, costs a sample of 925.
Love it so much~^ shunning and styling ^^ it matched many clothes. Hopefully it last long, if is 925sver~^ thanks store, also give me an earring for gift.;) so nice for me as a diamond member~^ definitely will buy more ~
Very beautiful, incredibly shiny. Thank you very much. The goods came very quickly, within 10 days.
It's very beautiful, I loved it! Super recommended. I thank the store for the gift he sent, I will certainly buy again
Great thing! I liked it very much, I recommend to buy! Glitter in the photo can not be passed. I'm delighted!!!
Everything is whole, very cool, it came with a gift, nice)
All the same as in the description came within a month
Good quality looks very nice
Very nice neckles, good quality nice looking neckleses. I recommend this store
Looks neat and tidy, true to wear twisted, but almost always with двухрядными necklace. Sample is kind of like