Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 17.02 received 23.02 in the five. I'm pretty, such a mask and wanted + 6 filters as a gift and another one is already worth
It's small but very nice. I got super dumb. I 've tried it and it works really good. Light changing color
Class, works chic. At first I did not understand why there is no pair, but it is necessary to wet the wick with white water and everything will work. With the addition of aromatic oil is generally cool, the smell is all over the room
Works super. Ciekaw I am as with fragrance it by was.. Works with power bankiwm. Shipping with Polish Mag. In 2 days.
Works fine, figured out by themselves without instructions, let's see how many will live) The delivery was a little delayed, but it did not affect me as much)
It is preciosooo and has arrived very quickly to madrid
Works well. You can add aroma oil. The color changes and overflows. The size is slightly larger than the palm. I mean, this is for 5-6 hours of work, then you need to add water.
Small humidifier. Almost can't hear. For the night is enough. Provided you don't sleep long.
Fast shipping I like the item very much and overall calisad price is very good lk bolverials shdbkdkwhd dbndjdb jwiwbdbd
Humidifier works, delivery is fast, packed well. There is a small instruction in Russian language. Tell me how to use cotton sticks?
Delivery more than a month, but everything came intact, I advise, the quality is good
Cute. with light changing color. With extra rods. Support works quickly. Immediately received the help of the store. I recommend the store.
Very well finished and easy to use. It's small per vaporiza for hours. With soft light q is changing color.
Pleased with the Congress. On Malko E from ochakvanoto. Brew shipping
I liked everything. The humidifier works, several colors of illumination and you can completely turn off the backlight.
It's arrived in 3 days. Super fast. As the description
Everything is whole, it works, a pair of fragrant quietly hisses, the colors are adjustable, I'm happy!
Nice table аромадиффузор for its price. Smell oils appeared. Until you figure out how to turn off the backlight. Not sent to 10, and even 11 spare sticks. And one inside. Quality average, but nice. Sent in SF for 3 days
I liked the humidifier very much. Super-packing. Very fast delivery. I 'd do more work. Thank you.
Quiet, unobtrusive illumination. The tank is not big, but it lasts for a long time. A big plus that you can add aroma oil. Shipping fast. Week.