We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yakysniy cover. Delivery to Poltava 23 days
The truth the case is excellent, very good quality and is very elegant. It came very fast and I'm from Mexico. Thank you
It came quickly 10 days, came perfectly
Nice product. Recommend
Exactly was was ordered and very fast shipment too less than 3 weeks which is best so far
Excellent! Not the first time I take it, everything is perfect, it looks super. Recommend!
Very suitable cover, I take the second one. The first for more than a year and from the jambs I can note the hanging ring under the finger and fell off the iron for the magnetic holder, glued to this day. Seller recommend
As seen in the photo shockproof is small, cap in a tough is an option that the glass cover will scratch, when the phone in the bag is almost impossible to reach the mute button, and so does not look bad.
The quality is good, the phone sits in it tightly. The protection of the corners of the case is excellent, but the protection of the corners of the screen is average, as the sides of the casing on the corners almost do not stand above above above above But on the other hand, the overall thickness of the phone increases slightly, compared to the real alternative "bumpers". The loop behind is very comfortable and strong. In general, I recommend.
Case cheap, I would say 3 * of 5, again price go this, but I would look at something of nilkin
Good quality Case
This is the 3a time buyer these Covers protective for iphone, have proved very resistant, recommended,
Great case. I order 4 times
Case is perfect! Fit like a glove! Thank you!
Ordered on March 27, and the parcel came already on April 9 in the city Krasnodar. I have been buying from this store for the first time. Reliable seller. The whole order came in whole and safe, but here is the outer packing, for some reason it was torn. And everything else is fine.
2 times I order, I advise!
Nice case perfectly fitt, and durable i dropp my phon acidentaly in many times, but it has no scrah the case is protect it perfecly.