Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The column really liked it! My son and I are happy with the purchase! Sound worthy! Bass pulls 3.5 out of 5. at maximum bass volume is lost. Medium and high frequencies are good. No radio, no flash drive. The body is pleasant to the touch, rubberized. You can pair two similar speakers. I think to order a second and decent sound for a picnic is provided!!! Came with a charged battery. I wish you a long service!!! The parcel reached Almaty in almost a month. Sent the parcel very fast, the next day. I did not communicate with the store, there was no need. The packing is whole, not even crumpled. All good and successful purchases!!!
Came in a damaged package, although the transport packaging of the whole column is small but the heavy weight is almost half a kilo, ESI to the pocket of the pants, they will be the sound is detailed at low and medium very much, the sound of the guitar on it is like a real one. Well, above the middle begins to cut bass and just squeak at medium-high, as for me the function is not very. Disco with her will not suit, so to create an atmosphere somewhere in the company is the most. Charge keeps 40% long for 6 hours at 80% volume
The parcel came, portable Bluetooth speaker anchor, small, but heavy. Execution chic, nice to hold, well Blue option chose, looks very nice. Compared to Svene 460, the volume loses twice, but the quality and filling of the sound of the anchor at altitude! When you hold an anchor in your hand, you feel like a column vibrates from the bass. Sven is louder yes, but he has 95mm speakers, and in acoustics the size is of paramount importance. But Sven 460 this is my column, for the street, in nature to listen, in the open space you are not so necessary for the sound quality, the main thing was louder. The anchor for the closed room, the room sounds very, very worthy, the nearest competitor JBL at times more expensive. I took at a discount for 25 bucks, for this price there is nothing better, I recommend, take it, you will not regret it!
exactly as picture and well package but not use yet
Super. Satisfied. I recommend the store. Fast delivery. Good merchandise! Took myself and friends!
Cool speaker. Justifies expectations. Made very neat and high quality. The sound after the Chinese zealot and AEC is just a cannon. There are basses. Stereo effect too. Tested on HTC phone and iriver player. Works out its price by 200 percent. The description corresponds completely .. Packaged well, but it could have been better. Respect Anker. Top products. Fast delivery. The package is complete. I recommend the product and the store. 5 stars. cool speaker. Expectations justify. Made very neat and high quality. Sound after Chinese zealot and AEC is just a gun. There are bass. Stereo effect too. Checked on HTC phone and iriver player. Its price is 200 percent. The description corresponds completely. Packed well, but it was better. Anker respect. Top products. Shipping fast. Packing whole. Product and seller recommend. 5 stars.
Makes very jus comments here, I already have the sound core pro and gave this gift to my sister the box was already used A confraternização of 10 people and gave account, the acabamenro is flawless, arrived within 20 days
The arrival of mail in the best conditions and in the specified time packaging is very weak, please improve the next time thank you to the store and next time, God willing
Gun!!! The quality is excellent, from the box without charging played for a long time
Powerful and with battery demonstrates. Bought the second to power pair in stereo.
Arrived right, the sound has excellent quality and the battery lasts well. Recommended!
SUPER EQUIPMENTS! Seamlessly zparowany. Game and buczy. Instant shipping. Nothing just turn on and play. Firmly wyglada and mýślę that such Also J est. See how long I will be satisfied.
Sound box is beautiful, premium finish, arrived in 20 days and well packed, the amazing sound the sound box size, very satisfied with the purchase, recommend.
The column is really cool, the bass sounds loud and high. I recommend definitely! A slightly crumpled parcel came in, but the store is not to blame.
I took two pieces for 3050₽. The sound is excellent. Connected two speakers, the sound became even better
Product excellent quality, buy without fear. Anker never disappoints. Will more powerful.
Great product and shipping was fast! Excellent sound quality! A shame that Anker still insist on not put at least a memory card slot!
Great sound Volume for the eyes is enough. If you use it on the street, then there will be no problems with hearing. Bass is excellent for its size. You can connect aux. You can charge during listening. The body is rubberized.
The column is recommended for purchase. The sound is excellent, low frequencies high bass frequencies are all at a high level, phenolic autonomy best column by the ratio of price-quality
Thanks Anker