Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, came without aranhões, easy to use, the lens is clear and translucent, not give those sides smudges, the opening angle is very great, super recommend.
Received on time. Accurate product description. Prefer the macro lens over the wide angle lens. Definitely an original. Got a pouch in the box too. Thank you Apexel!
Good lens
It's super. Very fast delivery. In about two weeks, I already had the goods.
Super fast as always! This is the second lens, the first one somehow dusted and started as stains to leave in the photo, ordered the second one to lay out the norms close)) and while the second the second and then she is 2,5 already and she is also super fotts! The main clip to the phone directly attach for the best quality of photos!!! and on 3 photos unscrew one lens from the other, one for the macro that on the clip, the second for the volume, is placed more in the frame, the wide angle is is is
The box is crumpled, and so the quality is super, the price is justified!
The order came quite quickly. The box is crumpled, but inside everything is whole. The thing can be good, but I have a "Super Macro" function on the phone, so I did not see much difference. Some obvious Super effect is not. Maybe I just expected more. Seller recommend.
Bought for nails, Photo well
Excellent
very happy with my pusches,works well
Good qulity
Order was 15.10 to Ukraine arrived 9.11 to new mail
The lens is simply gorgeous, with its task copes with all 100. Came quickly, delivered to the postmat
It came all quickly, I have not used it yet, the lens is significantly large))))
Came in 11 days. All Super
good!
Good lens. But neither I nor my husband could turn off the wide-angle.
ואוווו dazzling product high quality really good והמשלוח was very very very fast arrived within weekly!!! Hot selling amazing תזמינווו!!!!!!
The castle has come dugout schvidko! Linza top!