Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, arrived quickly to Spain. Ideal size for 45kg parameters 87-65-87
Tights came to Omsk for 8 days!!!! It's never happened before. The parcel was tracked. The quality is excellent, quite dense. Doubted with the size-I thought to take S or M. took S and did not regret it. M would be huge. Even s in the waist is quite free. Landing is very high for my height (157). Because of the light color, all the "imperfect" figures are visible. on higher growth will be ideal! In general, the quality is satisfied. Delivery time is generally beyond competition. The store Thank you very much. Definitely-I recommend!
Excellent leggings, stretch well, the seams are whole, the threads do not stick out. At its 180 cm height and 75 kg, about 106, from 81 ordered M. Excellent sat on the figure. Seller recommend.
This one is famous quality I fall in love and I get quick to tell the truth
The parcel came in just 10 days. Good leggings, comfortable, but at the waist large. Most likely this is my problem, because I almost all the pants are great at the waist. The color is cute, although it would be better to take Gray. The fabric is not very dense. At a height of 156, OB 86, OT 63 took the size of S.
Quality is super, threads do not stick out, sat perfectly, i will order more!))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
Come very quickly! The quality is super, I have a size L but I took M perfectly fit!)))
Excellent goods, excellent store, everyone is happy! The goods were sent on the day of purchase, came in a plastic envelope. On the growth of 1,7 m, ot-70, ob-100 cm, the size of M sat like a glove. Very comfortable leggings, the seams are stitched qualitatively, no sticking threads. Only a little confuse three furrows on the belt just above the seam (in the photo highlighted by a blue arrow), collecting the fabric between the halves of the ass. Puffs or special design? Most likely, the second, because they do not spread anything =) The product is dense, does not shine through at squats, it stretches well, but there is a small tightening, which is also pleasant. It was two weeks before Buryatia. To buy I recommend without doubt! Definitely I will buy more from this seller!
Come quickly, all the way tracking. On the parameters 152/43, hips 89, waist 64 took S-ku. The size is perfect, but the pants from below are long, there are waves, you have to turn.
Leggings fire. Very cool. Sewn perfectly. The smallest size took on the height of 168 hips 92 waist 72. Great fit. Chic in them ass looks
Excellent. Size matched. Delivery fast tracked, to Ukraine in 3 weeks
Unreal quality leggings. We reached Kiev very quickly, until a month. The only thing that would take a smaller size, it's more like L.
Thank you very much, the quality is good. but instead of 14L I was sent 24 L
Leggings took a friend, height 153, about 100, sat perfectly, a little long, she their basement, but says that super perfectly sat down) ordered 11.11.
Girls, they're gorgeous. Order-you will not regret. Read reviews-I realized that you need to order s. Nowhere presses, nothing presses. About 98. Ordered January 22, February 4 took in Khabarovsk. Mega fast shipping.
The product came quickly, the quality is super, I recommend the store, I did not communicate with the seller.
Good leggings. On height 170 excellent length. Sit tight. The color is bright. Linen does not shine through. But if it is dense (thick) will be visible relief. In general, I recommend.
They're great. They look of quality. They're comfortable and not short.
Excellent leggings! Quality at altitude! Size XL thigh 109, can be taken less. Thank you. Super fast shipping.
number one in Ali, very good quality, thr size is perfect for me, made good, this is me second order, girls recommend