We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent stand, as before lived without it!? Thank you very much, I advise. Took for 140 rubles. Delivery fast in Pyaterochka.
The thing is really convenient, I definitely advise those who like order. The plastic is strong. Came quickly, but with a crack. In principle, it is not critical, I did not return it, more problems
Very good stand. This I already ordered the second) The first was Gray (Gray is nicer)
It came without damage, well packed. Plastic to the touch quality, odorless, with rubber legs. Recommend. Thank you store!
The right thing in the kitchen, everything got whole, I recommend the store
Thank you, everything is fine! The stand met my expectations. Recommend
The order came in Mo a little more than a month. The cover keeps steady, one is not a big minus that there are no rubber plugs so that it does not slip on the table top and the rest of all the rules. The spouse rated 5 points. The goods was tracked only by China
There was a broken ring for which to hang, but nothing terrible, they were not going to hang.
The product fully corresponds to the description. came well packed. very convenient thing for kitchen utensils.
A normal stand for such money. The plastic is very hard. On the table slips, there are no rubber pads. The covers are holding. I 'd like a bigger stand. Shipping fast.
Convenient stand for kitchen appliances and covers from pots and pans! There is an ear to hang, the plastic is not flimsy, thorough! Track tracked, delivery fast! The right thing, thank you to the store!
Ordered 12.11, received at mail 8.12, all as in the description
Product compatible with photo. Not yet used, so I can not nothing more to write. Arrived to Warsaw in 25 days. Thank you stores.
Ordered goods 14.11. In Minsk, the parcel came 2.12. The holder is good, the plastic is strong. The lid keeps well in it. Convenient.
More than expected. The parcel came quickly. Everything is like in the description of the truth. Thank you.
Excellent! Well keeps the lid from the pan or frying pan, on the back side there are small rubberized stoppers, so as not to ride on the surface of the table, did not scratch it.
Excellent stand-holder, delivery fast, the lid from a pan of medium sizes keeps confidently. Thank you
Thank you to the store for the quality product, which fully corresponds to the description. Delivery to Belarus about two weeks!!! to buy is recommended.
Well packed stand. Plastic, shape and color correspond to the photo. All devices are placed.
The quality is not bad but there are no antiskid rubber bands from the bottom, and so quite the current is convenient.