Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Rosalind is one of my best product
Accurate
Item not received can be because of the Covid with transportation problems but refund without problem
Super
The parcel was 2 months old. Lucky beautiful shiny.
Gel varnishes are good, but very small. Let's see how they will behave in work. Came very quickly to Belarus.
Product as in the description, but I ordered it in October, it took a lot of time, I gave it up for lost. I placed another order from the same store and it won't take so long but this product has taken 4 months to arrive.
I ordered the products in October 2021 and they arrived at me in February 2022. The products are accurate but very lousy shipping and the store's low resolution!
Thank you very much ! The thing is very high quality, excellent packaging and the fastest delivery !
great
Excellent!
Great as always is the best brand for semi and at low price
Very small bottles.
Everything is clear.
Smaller than I expected but they're going super well
Good product, fast shipping. Please notice that it is a small jar is.
Very good and top, and base. Keeps long. I recommend it to everyone. Thank you store!
Great as always. Very good quality-price although too small could be a little larger.
Tell my santcho to stop when I see him too pillav' Sometimes I'm sending "I love you" to my dolilla I take him by the sea, eat shells In smoke, I threw the cross on the wire mesh Hey my mama she's proud of me All my life I 'd be her baby I see the képis in front of me What are you doing dragging Yesterday I saw you on TV Make me a dedicated 'for my nephew With your sign, he makes me fell Every day I get my hair I feel p'tit seen from the top I forget everything I empty the vodka While you play Pablo Your little girl makes her loca I feel p'tit seen from the top I forget everything I empty the vodka While you play Pablo Your little girl makes her loca With Maria, it's guerrilla Oh, oh, oh You know me nia, I pass the familla I do not do the nia oh, oh With Maria, it's guerrilla Oh, oh, oh You know me nia, I pass the familla I do not do the nia oh, oh
Good top and base, ordered before that, I liked everything, nothing spilled, everything came whole
Very good but crazy what they take. Almost 3 months
They're great, little ones but very good for their price. Thank you
You we give welcome the clipboard of Gboard. Here will be saved the texts that copies. You we give welcome the clipboard of Gboard. Here will be saved the texts that copies. You we give welcome the clipboard of Gboard. Here will be saved the texts that copies. You we give welcome the clipboard of Gboard. Here will be saved the texts that copies. You we give welcome the clipboard of Gboard. Here will be saved the texts that copies.
Excellent product and very good quality. It's come super fast! Delighted