Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cord is excellent, charges Xiaomi 6, completely for 40 min, thank you to the store, it came weeks for 2, packing factory
Don't have to say brand Ugreen is meaning QUALITY eyes Closed you know it is a good buy.
Product shipped quickly. Well packed, undamaged. No collection fee extra mail Brazil either by customs inspection. Apparently well built and good quality.
I am satisfied. I recommend the store.
look good, data transfer working. high recommend.
I arrive in just 16 days all good and gift some kitten stickers
As always, fast delivery and excellent quality. After 5 years of cooperation, everything was the same as before. I recommend this product. I recommend the store.
The store sent the parcel within 24 hours. Track tracked. The parcel went from China to Belarus for a long time-64 days (not including customs and domestic shipment). The delay was most likely due to the broken logistics due to the war in Ukraine. The cable itself is of excellent quality. I recommend the goods and the seller.
I ordered 3, it looks good quality, we'll see how long they last.
The product corresponds to the description of the store I recommend. delivery three weeks. Wish the store better pack the goods.
The parcel came in two weeks. The packing is good quality quite decent. The store put as a gift stickers.
Thank you very much for the quality very high quality Tawar and fast delivery! Ugreen as always on top, the store is just handsome! The order is prompt instantly and the delivery is always fast!!! Once again, thank you very much pradovtsu!!!
Perhaps the best cable I had. Fast delivery to Moscow.
Everything is as always excellent. Fast delivery, quality and packing.
Great quality, shipping by 21 days. Works fine as a charger cable and data exchange cable cable. I get little gift like laptop stickers, best!
Excellent cable. Buy this product is not the first time. Ordered both short and long, himself and his friends. Order and in the new and old design. And they both work so far. Yes, the price is not cheap comes out, the Ali is cheaper, but I like the quality of the product. If used carefully, not переламывать, it will last a long time. The first two cables, one long 3 M, the second shortest serve for more than two years. Use them every day. No complaints. The 3 m home all beauty, very convenient. This time store put free stickers. Detail and nice. Many photos do not make sense, all in the description. Standards braid, connector included tight, no backlash.
3 weeks dovtavka. ugrein there is eel all at the highest levels. Quality. stickers as a gift.
Nice fabric cord material. Using to bus power my sony camera. Haven’t used long enough to say full review but works for now.
Fast charging on Samsung works, I'm happy. Thanks for the stickers, very nice and cool❤& Middot;