We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A wonderful purse, good quality, packed perfectly, suitable for a gift. Thank you very much to the store for the operational work, the delivery did not fail, everything came earlier. Good business for you. I like great work. Thank you all.
Really good product for this price. Deserves easily 5 stars and my recommendation. Feels premium in the hand.
Everything is super!!!! Uncle
All perfect. Good quality soft and pleasant touch, same as in the photo. Excellent goods. It's super fast delivery and very reliable service with good quality products. I love the leather wallet, it was well packaged. Thank you so much. This is my second order, I'm going to order more. I recommend this store and store. I'm very pleased with the purchase.
انهااااا ررررووووعة ووااااووو اشكر للبائع حقا انه مثل الصورة جميل جداااا
Producto de buen calidad. Recomendado
Very beautiful and true, came super-protected with that packaging.
Genuine Leather is Too 줗 Okey
Кошелёк отличный! Твёрдые пять баллов. Жаль, что нет отделения для мелочи. Есть одно отделение но оно без застёжки. Товар и продовца рекомендую!!
Is the second book I bought like. The first I drunk played pro neighbor's yard. The wallet is so good that the neighbor not returned!
Nice, good quality, arrived fast
Loved this wallet is second times I bought, the first times I be in Brazil today, I'm in United States. Sure will indicated but people to buy.
Excellent finish, we will see the resistance during daily use.
Am not praise products bought to advertise free But this wallet really deserves praise Is indeed very good and is really genuine leather
Not bad material
הכול טו,, אבל בתמונה ווננאה ייתר קקט!! Everything is fine, but the photo looks smaller!
The passport does not fit normally, although it took the model similar to my old
Congratulations my goods arrived home in great condition worth I recommend
I don't delay much. Good communication with the operator Good article I recommend it