Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipment about two weeks. Great workmanship and super material. Highly recommend
очень быстрая доставка, курьером к дому.отличный товар, продавца рекомендую
It's a pass. We bought one previously that didn't cover the area that hits the doors. Zippers are good quality typical hard plastic zippers. It's just like the picture. Fast delivery in Spain. It takes about three four days. The part that predates the sofa is plastic the click hooks you tie to the sofa headboard are the two-pointed spikes that click as the adjustable backpack laa, from experience in my other case is to be careful not to break because it is hard plastic that is not super quality either. But it's really worth having so many zippers you can adapt it great to trunk or rear seats. I'll upload photos if you'll allow me in a few days for the furry to prove it. 100% recommended
Fast delivery, for a week, delivery home, tried, cool thing, very convenient
Good hammock. For Mercedes W124 is exactly the size, despite the fact that the car is quite large. But because The dog is adult, and is taught to ride on the floor, it is very difficult for her to understand that in the hammock you can ride. So far, we just fix the leather seats.
доставка в краснодар 10 дней со дня заказа. упаковано в zip пакет. трек отслеживался. качество даже лучше,чем я ожидала. плотная ткань,внизу типа плотной клеенки. прошито хорошо. карабины пластиковые,не повредят авто. на солярис отлично подошло. молнии тоже хорошие. собаку еще не возили. но машина теперь точно защищена от шерсти,грязи и когтей. 5 из 5.
The goods are satisfied. Everything is good.
хорошая, большая подстилка
Meet the happy target with my purchase protect very well for pet transfer
Very cool Cape & delivery is also mega cool: fast! Material: water-repellent, wear-resistant, strong and does not stick. In short, Super very we are happy with this purchase! Recommend!!!
Быстрая доставка, хорошее качество.
Perfeito!! Chegou antes do prazo. Material muito bom! Estou satisfeita e recomendo.
Thank you! Great hammock. Quality at altitude, there is nothing to complain about. The price is just super. Thank u!
Fast delivery. Looks good. We will soon try.
Excellent hammock, I order the second parents for the German Shepherd, our hammock is more than a year already, the condition is excellent. Nothing rushes, the dog is large and always elosite. Thank you store! And delivery to the door by courier pleases :)
Delivery was from Russia, in Moscow received on the fourth day. All the seats are full. For a dog, the only drawback is the litter is slippery.
The protective cover is great, well made, material lonado protects well was perfect. Very agile sent the product very quickly. I am very satisfied with the product and the store.
Everything is very good and convenient. Thank you.
It's like the description. The material is PVC. There's a smell. Delivered very, very quickly, to the house itself. We live in the village.
Queda perfecto en nuestro coche. Es un Seat Leon. Se ve de muy buena calidad, muy contenta con la compra. Desde el primer momento en el que hemos subido a nuestro cachorrito para probar que tal se ha mostrado muy tranquilo y cómodo. Todavía no lo hemos probado en marcha que tal, pero cuestión de acostumbrarse y seguro que va comodísimo. Todas las tiras son ajustables, las cremalleras de buena calidad y todo muy bien acabado y rematado. Sin duda recomiendo este producto 100%. Llegó rapidísimo