We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
С samsung galaxy s20 fe работает отлично. Единственное долго шло, чуть больше 2 месяцев. Но это скорее всего что самолёты над РФ не летают из-за войны.
все работает как надо с смартфонами samsung fold 3 и huawei mate 20x
Ugreen as always top!!! Everything works like a clock. I recommend to everyone!
Works. Good and compact hub. Looks very high quality. Flash drives read.
An excellent hub for modern laptops, the main charm is that you can simultaneously use all ports of the hub and charge the laptop. All slots work well and have been checked in the case. The color is similar to gray space from Apple, to laptops from Huawei as well looks very harmonious. Weighs a little and takes up very little space, I recommend to buy.
The product is completely satisfied, everything works properly. Delivered quickly.
Good Goods. Qualitatively packed. Fast shipping.
Come quickly. No luftitis. Looks great. Haven't started yet
High quality product from packing to finish great construction. Ugreen is congratulated indicated the product. Tested and work worry a bit!!!
Corresponds to the description, delivery three weeks. Weak packaging, just a thin package, despite this product came a whole. With discounts came 2k₽. I will still order the goods of this brand, the quality suits.
Arrived successfully. Working perfectly so far. ;)
In perm came for 5 days, received at the cash desk in five! I removed one plus for delivery, because the package was overworn.
Brought very quickly with courier, quality and packaging at altitude
The parcel was delivered to Surgut in 8 days! Everything is fine, connected to MacBook Air 13 M1. I love this company for quality. Lan works, HDMI too (connected to the TV), external SSD connected via USB. I advise the goods and the store! Thank you! =)
The adapter is good, it works without complaints, quickly, but when I work with a flash drive it is well heated, then do not touch. High current due to high speed.
On air M1 all earned, all ports. 4k check the truth is nowhere. It is heated depending on how much you use it. For me, this is an adapter for all occasions, I constantly do not use it. The color is almost like space gray, but a little different shade
Works fine with Samsung (DEX). I bought for these purposes. Good quality, looks solid. Also connected to Poco X3 Pro-the mouse/keyboard/Flash/charging work. Charging in all cases quickly works normally. When working with HDMI, it is slightly heated, but the metal case quickly dissipates heat.
It came quickly, its work performs at 100%, manufactured qualitatively. Recommend.
Everything is super, everything is working, it came to dalunechensk on time