Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, very powerful and luminous, perfect for my needs, I arrive fast and in good condition, the batteries need to be removed the plastic wrapper to charge them. Very satisfied.
It's fine. The lanterns got there quickly. In working order. Thank you to the store for the discounts provided. Lot, with batteries complete, this time I did not order. Took on 3400 Mach from the litocall. Without piping on + contact was not. I had to attack the solder on the plus contacts of the lantern. After these manipulations, USO became the norm. When charging, it burns red, when finished, green lights up. Shines brightly, no complaints.
The parcel came in perfect condition. The flashlight itself is in great condition. To activate the on sensor, you need to press the on button and hold a few seconds. Charging on arrival look at the photos. 3.94 v. In this store I ordered and already got a flashlight, now also on the head, head flashlight. I strongly recommend to all this store and this store. Thank you very much.
Üdv. Köszönöm Szépen. Világít és kényelmes viselni. A szenzoros verziót vettem Ami szerintem szuper.
cool
Good lantern, everything works With the store did not communicate
surprisingly very fast shipping. Item as described. I bought the headlight with sensor and its quite sensitive and works well. everything is fine so far. recommended.
Norms
To the store respect, the goods were sent quickly and not long he drove!!! lantern bomb, but the batteries are not included with it!!!
Thank you very much for the good work I am happy with your company. Ordered 4 PCs everything works
super! verry fast delivery. i get at home . perfect. recomended.
Nice flashlight. I use it, every day for work. enough for a year, one and a half. Then the power button breaks. There are all three modifications. With good sharks, enough for a couple of days. I took it with the sensor in order to extend the life of the button-it does not work. Or until I figured out how to turn it on.
A year ago I bought the same, the quality of the battery compartment was better, on the photo on the left New, on the right old, everything else at the same level
All the rules in everyday life is the back cover of the batteries silicone is very flexible on hardly saves from the rain and so OK shines brightly for times.
Delivery is normal, the only thing that always confuses this fastening wire inside the battery compartment and on the input wire into the flashlight, the manufacturer needs to glue the wires with glue liquid nails nails
The parcel came but the box was crumpled, in the compartment for botareek broke the fastener, otherwise all the rules, shines perfectly.
Excelente lanterna, vendedor rápido no envio , fiquei muito satisfeito.
Sent instantly, delivery to Tyumen 18 days from China, good result.
On the fish will go, but I will look for something waterproof, this will roll in the first rain, took for a bicycle.
Excellent goods)) all as in the description as in the picture. The goods were two down in Volgograd. I'm happy)))) I recommend the store.