We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture. Perfect for my number one 38. Do not talk with the store have come join before indicated
The goods came, the quality is good, there is a strange technical smell. Let's see how much is enough.)
Embroidery is also pretty. 439 green peas ゅうしたので, better yet unpick and 110 to attack with no do looks. とどく of the おそい アリエク amid Also, this the ょうひんはとうちゃくがはやいほう.
Cool socks, really liked
With the store did not communicate, the goods were sent on the day of the order. Mo got there in two weeks. I take not the first time this seller has goods. Socks are good, threads do not stick out, quality.
!! Really very very pretty soquetes!! Thick, comfortable and very well done! I highly recommend this article and this store!!
Everything is fine! The fabric is pleasant, the embroidery pleased, everything is symmetrical. Thank you!!!
Well received my parcel today happy with my purchase perfectly corresponds to the descriptions. Thank you to the store
Delivered quickly, the quality is good. On my 35,5 fit in size.
The quality looks really not bad! I wash them the doors and I will come to put a further opinion later
As on the description Thank you to the store I had already ordered
I order not the first time, I like the quality very much. They are not thick and not thin, worn for a long time, original, pleasant colors. Delivered in a month to Tula in the total parcel.
I'm pleasantly surprised with the socks. They are of excellent quality, the colors equal to the image. They are soft and thick just oara not to disturb. I loved them. They arrived in less than 1 month in Chile. I totally recommend them
Perfect. Very nice socks and super quality. I recommend it. Thank you
Colors are really nice. Socks are very soft and the heart is quite well made. The shipping was fast. I recommend
Received the order, packed usually. Socks are all fine. All in size. I'm happy with the purchase, I recommend. Waited for the parcel for a long time, it seemed that 5 weeks. There is no smell, sewn neatly. 5 Stars!
Excellent quality! I already bought and everything is like in the description! A 10 for the store!
Very fast delivery. Color is not white and cream. Material soft and stretchy. For foot size 40 fit perfectly. Recommend.
Hello jai received my package thanks a lot I love I love these socks
Exactly like the picture, very pretty with their little golden heart