Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice as discribed, fast delivery, good quality, responsive store
The dress is too beautiful. Took for ~ 650₽. It came to Astrakhan in 19 days to Sberbank logistics. The fabric is very pleasant to the body and light, almost not felt. Stitched qualitatively. The color is excellent. Chose it, because it is similar to the color of blue clay, which strangely approached my eyes, but it is also worth considering, that the color can change depending on the lighting (the first 3 photos are an example). Sits perfectly, the length is good, emphasizes the figure (my parameters: height 170, Figure 85-58-87). The truth for a long time could not understand what level to raise up dresses, so that it sat without large folds. Small Cons: 1) too long ties; 2) the contour of the nipples is translucent. But it's not critical. There were no problems with the strings-lace up in advance, after putting it over her head. The fabric from the side looks beautiful. To buy I advise, definitely feel hot in it for all 100%.
Just perfect I ordered an S and I'm perfect 82-62-88 , mido 1' 70 and weight 48kg, it arrives quite earlier than expected, the fabric is fine but tough,
Very nice and very fast delivery, received in 5 days to chile. It's very nice, size S fair for 43 kilos
The dress is beautiful! On the growth of 175 took M, came up, the strings help to adjust everything to the figure, but insert them into the loops was hard, I had to navigate the photo. It's hard to insert them yourself, but perhaps. Also behind them cut them so that they did not hang out to the knees. Thin, beautiful, without sticking threads. For its price is very much nothing.
Very beautiful, bought size S, my weight é58, it just is a little transparent, will have put a lining, but perfect body
It came in 14 days, the dress is awesome, the village is perfect
This dress is amazing! when I chose, I thought for a long time over the color, but this one won my heart. Thank you very much for this product, I definitely recommend it!!!!! already waiting for it to be dressed faster)
I'm delighted) cool dress. I took the size s on the parameters 88-65-95. Also quickly delivered)
The dress came in 3 weeks, the quality is good, the material is pleasant, stretch. The ties are very long. I'm happy with the goods, I recommend the store.
I love it no doubt I'll buy the Brown later it's very comfortable and bright, not transparent and great to start new year!
Wonderful, I had already made the request and then asked pro store change the color, and it changed, much loved, will order other colors, super color match the photo❤
Loved! Came the same description, wears well, the fabric of a light esticadinha when put the body and so fits. I weight 61 kg and height 1,61. The length was great, nothing too short. And very fast arrived in 10 days.
Oh, my God, it's just a divine dress. On the parameters 83-63-88 the village is fine, due to adjustable strings
All perfect, the store sent the order very fast and got to my house very well packaged and protected, the product is great, just like in the photos, thank you very much
I love it!!
Cool, on the parameters of the waist 69, hips 97, the growth of 164 only falls up, no it does not stretch, although in the reviews of many it is written exactly,. It was hard to understand how to properly tie, the holes for the strings were narrow, there is no iron at the ends and nothing that would help to insert :( well, the ties is, I'm tying this dress for 30 minutes to look normal. I hope there are 100 characters INST: biblioonsiya_331
Good fabric, elastic, shiny! It's more like mannequins than photo models, but overall super nice and nice, I'm size M but I ordered an L and I look good. If they have pancita like I know a lot if, but it's still beautiful. I don't know anything but 15 days.
Great dress! Beat my expectations. Already ordered 2 more colors. Thanks.
Sit well on the body