Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store did not communicate, send your order in the next day after payment, before Moscow reached for 10 days. It was packed well, when unpacking had a little rubber smell, but he quickly disappeared. Wear these velosipedki slightly uncomfortable, but maybe it's a habit. The legs look decent. Look at them in. As the seller to put 2 rezinochki)). Seller recommend!)
Simply Perfect!! One can see in the picture works מצויין!! The smell in the beginning there isn't something but pass in the wash. Recommend also arrived relatively fast
Fast sent Conform to description Size 2XL/3XL for 90kg of 1.53 cm
Product as in description! Right size! All ok!
very good.strong smell but i hnow from my experience that it will desapear soon
I ordered an xl but it fits big. I recommend ordering one size less
Beautiful and the size is set, we try it, God willing, and write another comment
It's very cool. Though maybe I should have taken 1 size less
Exactly as in the photo, sends very fast, I recommend this store.
Excellent breeches S-M (double size, I think on L also fit but can on the stomach fold), have a small smell, after washing disappeared, my size is 46,
I was great! My size is m but they can be safely taken two sizes smaller
perfect store who sells products of high standard. I highly recommend the seller and this product. you will be very happy with all that this seller offers.
Excellent shorts for weight loss. With prolonged wearing, abundant sweat stands out.
Great leggings!! Took 2 sizes down bc before I ordered was too loose
The product has a good quality, and provides comfort of great quality, congratulations, you sell what really promises, my wife was very satisfied
Stink pants certainly badly. And the smell is not properly clean and disappears. But there is nothing to do such material. Honestly wearing have not tried, just an example. M size ordered, but these pants size pair S/M. climbed without problems. The only negative that pants ordered with blue backing, and come with silver. But oh well.
They're a little lower than the hooks.
Everything is clear, I advise.
At OT 116 cm 3XL it seemed to me free to take a smaller size.
I'm glad to have received the package is super