Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Beautiful, quality cover. Thank you store!
The cover approached the phone, for which it was chosen: redmy note 11s
It's okay.
Ordered her like
Good cover for phone Redmi Note 11
All is well, went to the redmy 7. Satisfied
Szép & tökéletes
Took as a gift a girl. Like she liked the cover. Looks good, beautiful, high quality. Pleasant to the touch.
Ordered 8 and 24 already was U me. Made very well Recommend
Case come turn quickly, for 10 days in St. Petersburg. very good. Sat as a glove. The buttons are aligned, not skewed. Everything is clear.
Sewn neatly. Plastic is soft. I liked everything.
Finally, I received my cover. Before Volgograd it was 2 months. The store sent at once. But our mail... in 10 days China passed, and the rest in Russia...
Cover for Xiaomi Redmi 7A really liked! Good quality! Thank you to the store for delivery to military Ukraine!
The cheholchik looks chic, pleasant to the touch, a little harsh. In the kit there is a rope for hanging or dressing on the hand. Product and store recommend
Great cover second time good quality magnet clasp too strong Thanks
As on the description, thank you
It's exactly as described in the app, my wife was very comfortable,
Slightly lighter than in the photo, and so corresponds to the description. It has been a long time since Russia's war against Ukraine began. Glory to Ukraine!
On mi A3, the cover came up perfectly. The color in reality is paler than in the picture. Sent quickly, delivery before the declared time. Seller and recommend