Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All came the store good sociable to the questions answers quickly until they tried well packed well in two boxes I'll try to complement everything
Thought to put 1 because of the store's relationship to us, but it was decided to evaluate all the same goods. In general, the robot is excellent, cleans, washes for 5. charging enough for 3 cleaning in a 3-room apartment (this is despite the fact that we do not keep it on charging and only send when the low level of charge) with a container for wet cleaning you need to be careful that the water accidentally did not get into the water flow sensor, it was. I had to disassemble the container and dry, although it should be hermetic. The application is clear, it works perfectly, but at first they could not connect to the robot for a long time. The robot is not quite quiet, all the same 6000 pa let themselves know, but it also cleans straight to shine. About the seller here is the review negative-sent the goods from the warehouse in Podolsk, up to us 930 km, so he managed to send to the cities in Siberia, and we. They waited for a long time, almost 2 months, the seller promised to compensate for some gift for 10 $, but it was still a promise. The vacuum cleaner is worth its money definitely, but look for other sellers
Great vacuum cleaner. Fast delivery to mosoblash, only through mail. Very strong suction, four adjustment levels. Powerful battery. 20 m2 worked in normal mode, consumption of 10 percent discharge. Well looking for a charging station. In the base there are two sets of brushes, an additional filter, a fibronozzle. Took for 10800. Respect to the store. Seller sociable
Items are OK. Korea until the tax should I'm living within hours of Rea
Vacuum cleaner for your money Fire! I took at discounts for 10 tons. The power of it is furious, it removes very cool! After my 2,5 killovate vacuum cleaner, there are 2 more garbage bins out of like a clean house! I advise you to take, the store is very responsive, constantly helped me. By QR code downloaded application Tuya smart, with connection no problems, all functions work perfectly, though of the minuses-the card is constantly dropped, when cleaning ends and in one place of the house he constantly starts to circle in one place, but it is most likely because of the signal failure, in this place there is a lot of of of It is said that it works fine on the weback app, it is more clear, the map on it is saved and it runs through it, but I have not yet been able to connect able if you can, I'll add a review! Vacuum cleaner is very satisfied! Removes much better than usual and these are my observations!
Sent for a long time, 3 Weeks extended the time of processing the order. It came quickly, in a week from Moscow. The quality is normal, I bought already 3 vacuum cleaners from this store. This brand has a minus-an application in which there is no virtual wall. Base finds fast. In general, everything is good, I recommend to buy! P.S. 2 Previous robots still work, one for more than a year. Recommend!
Shipping incredibly faster. Dec days off in order to Dec days after received. Electric dog cleaning due to buy light takes up for attachment it is a living dont think. Cleaner noise is low low enough suction force falls as too many women do not expect. Perfect hair or animal hair and smallest and lightest material making suction that living note please good'll dont think. Perfect for price fit for as long as the performance.
Great vacuum cleaner! I went from Odessa to Kharkov in 4 days. My parents liked it. Called Nikita, stuffed him crumbs on the floor, vacuum them with his help, happy.
Satisfied very much, the store is sociable, the vacuum cleaner cleans (vacuum cleaner) well, 40 sq. m. Vacuum cleaner for 1-1,5 hours and remains a charge of 60%, the base is taken easily, clean the vacuum cleaner simply and the child, ahead of it the bumper is not loaded but but a good assistant for cleaning dust at home! Definitely recommend!
Excellent product, I buy a second time, very dovoren, removes and washes perfectly, charging enough for a long time, I recommend, thanks to the store for work
The exact description but the vacuum cleaner app does not work and the store refuses to return within 15 days. I do not recommend shop or product
Заказываю второй робот этой фирмы,первый сине-серой расцветки убирает у сестры!Пока очень довольны пыликом,надеюсь будет служить долго и исправно!!!С прогой на телефоне законектился не сразу,минут 10 пришлось повозиться,но теперь все работает
Very neat and nice. The MAP function is not what I expected. And the schedule funcion, via Tuya app, is not working. I’ve set it but it returns an error upon the time that it is supposed to function. Seller is top notch.
"Ótimo, chegou rápido. absurdamente indispensável, robô é grande, peso bom...trabalha muito bem, extremamente confiável. "
"funcionando direitinho, bem embalado, vale a pena ter "
Recebi meu pedidi...Obrigada...É muito bom
Equipamento é muito eficiente em limpeza residencial.
A good robot from a charge of 74% worked 140 minutes to a charge of 20% and fell to the base (declared maximum 180 minutes is quite real). Responds to work from the remote, from the application, and just from the button on the case. How it works in the washing mode did not check, with the first robot iLife it was superfluous and I did not use it. I would add just on a tank for dry cleaning an attached rag like on a water tank. And I still did not understand how to change the language of the robot to Russian so that they can command. Delivery was fast, but ukrmail certainly affects with its statuses such as a failed attempt to present, which was not and was not a call, nor SMS. The next their status-transfer to storage, had to call the hotline and it turned out that it all means that my parcel is waiting for me on the post office where I can pick it it
Sent from a warehouse in Ukraine. Ukrmail spent 6 days in Kiev (where I live). Do not use ukrmail.
The vacuum cleaner came quickly, well packed in two boxes. Well equipped, in stock a water tank, a turbo brush and spare meth. Great vacuum cleaner. Slightly confused during cleaning, but vacuum cleaner carefully and thoroughly. Light carpets raise and shift. The store is excellent, immediately answered questions, e-mailed instructions in all languages. The goods are excellent.