Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast in 2 weeks, looks good quality
Material is strong and thick. Outside is leather and inside is cloth
Great quality! Very happy with the purchase.
A very good sheath of very good quality. Unfortunately I took a size SX instead of S. So the recommended size S. Fast shipping I recommend store.
En geniall is a little tight but already super adapted I have no photo but it is such that the store's image
I love it! Exactly as described. The sizing is accurate, as many other people have stated in their reviews. If you want to wear it immediately please take your size. I took a smaller size because I have others I'm using & will start with this when my waist gets smaller. it's very firm & doesn't expand much. The shipping was so fast & I got combined delivery with another waist trainer & arm bands.
Second time I buy, I agree with the product , My Uy good quality
Fast delivery,good quality,thank you
Was very very quickly. Product exactly as described
Won the free! Believe in luck and you will be lucky! The corset is gorgeous! Fully corresponds to the description. The store is handsome, himself contacted me and asked to measure the waist to correctly pick up the size. At a waist volume of 75 cm, he advised the size m. Thank him so much! The parcel arrived at Novosibirsk in 19 days, which is also very good. Inside the corset is very soft and pleasant to the touch, outside is a real latex! Looks very cool! The first attempt to put it on turned into a real attraction. They laughed at the whole family! To buckle, even on the first row of hooks, it turned out not easy and at first even there was a doubt that the size does not fit, but after a couple of failed attempts attempts everything In general, the thing is cool, the seller is good, the delivery is fast, and the sea of positive emotions from the purchase. This store is recommended to everyone! All happy new year and successful purchases! And the seller of good sales in the new year!
as described. fit is accurate and perfect. item is strong
Excellent product the girdle compresses up to good-to-quality thoughts if very according to shipping demoro two semarites and half good store I will buy again there was no need to he followed altiro
But size doesn't add stands L but is a xs
mirror finish
This is so lovely, just what I wanted and it’s my size…. I truly recommend this product, the store was there to update me all the way.will sure buy from this site again. Thanks .
It's beautiful too bad it's too small for me size M I have to take the very fast delivery it came before the planned date
Excellent product. Met expectations. Super durable and high quality material. recommend buying.
it was good but too small for me I just ordered another XL
Cool corset especially for such a price. Come in a month. At its parameter from 83, about 101 and height 161 ordered XL 30 cm and did not fit. Although in the first minutes I thought that I was wrong with the size because I could not zip up further than the first three hooks and then I realized how it was done and now I have a flat I spent the whole evening in it and did not experience any discomfort. Excellent supports not only the stomach, but also the back. It is convenient to sit in it: it does not press or rub. There is a smell of rubber I will hope that eventually will leave. In general, I'm happy with the purchase and will surely order more
קבלתי the product relatively fast, exactly what שהזמנתי made to measure וממש as the picture! Well packed. just worth the money! Really comfortable sitting assembled on the body, looks very quality thank you very much to the store!!!