We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came courier. Straight home. I definitely recommend
The store is very very good I order more than 15 times all very super shipping fast delivery also fast product fully corresponds to the photo and description I recommend the seller.!!!
Went a long article. But the quality is good
Quite a good cable, sheath for metal, not nozzle, like some. On the photos, the results with charging, which gives out 2.4 amps, a load of 1 amp and 2 amps, the losses are minimal, for two meters is very good. Fast Charge check on nothing, phone with teip-c.
Quality cable, strong magnet. I am happy with the order. The shipment was long in connection with Ng. She sells sociable and honest.
As always on top, high quality, support fast charging, despite the length of 2 meters. The whole family use these cables for charging. Seller and manufacturer recommend.
OK, transfers data and enables fast charging
Thank you for your prompt shipment delivery. I really love them!
Convenient. Works. Fast Delivery
Took two different orders, thank you, for having sent both together. Do not take the first time, all devices in the home has moved on the charge. Now took the car, the quality is good. Normally charged, the data transmitted quickly. I am satisfied, recommend
The parcel went a little more than a month. More precisely a month and 4 days. The goods are completely satisfied. Not the first time I buy from this store, everything suits.
Different wire, fast charging support. Moskvu for 14 days postomat Pyaterochka.
The parcel has arrived and its contents conform to the order. Thanks to the parcel locker option, something finally reaches me. It is a pity that few stores like this give the opportunity to pick up in a parcel locker. He recommends the seller.
All my devices have one
Good charging for your money top, cable quality quality braid
I buy only from this store and not the first time. Thank you very much.
To Yoshkar-Ola in 22 days. Packing is good, everything is whole. Configuration cord 2 m and Type-C Terminator. I was treated with this luxury in 288 steering wheels, taking into account the coins, and the full price at the time of payment is 292.67rub, for my configuration. I have been using the cord of this company for a long time, more than a year. True meter, for home horizontal events events were not enough. 2-meter just right for the house. I already have a meter by him for myself and another meter by my wife. As a result, all gadgets can be charged through one cord. Turbo charging supports from Xiaomi 33W, although it works slightly slower than the native cable. The problem of flying phones is almost solved by 100%. It is more convenient for sure. Who else sits on conventional cables, I advise myself to pamper and try, at least the cheapest version.
Everything works fine