Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very bright Garland, but the wires are thin, so it is difficult to hang 20 meters.
He has come in 20 days well protected along with other orders. It's a finite wire with small leds to be careful because they get tangled right away. I liked that you have the "cane" built in to insert into a pot if you want it to charge sunlight from there. Still to check how long it takes to load and how long they stay on. I recommend it
I recommended (i used it for two days, I will updated in one month).2 weeks delivery
Very good quality not taxed
Was very good and is very beautiful and is already 5hrs attached.
Loved the product, color silver cord's lights camouflages very well with the light color painting walls garage. Over a week that installed and works perfectly. The panel takes of 3 to 4 hours, so the rope enter of 4 to 5 hours, since to 19:00h to 2:00 h. Approx. I am very happy with the purchase.
shipping 4 weeks. the product is of high quality. the solar panel from the lamp gives 1.6v. good.
Excellent, works and managed to the new year with delivery!
going on fence
Soldered immediately, do not repent (((thrown out money
All right, in 8 days at home, water resistant
Honey. Works great! Satisfied with the purchase! Buy more
As announced, shipping as always almost a month
I lock it all the other times, Persha city hang on the street, pratsiuye. Perch Nige is a short day on the street, I recommend at home a South lamp, Bo day is short, sontsi little, hang out. Reviews, went to Nova poshtu.
Thank you to the store, I order not the first time, since last year they are still burning.
The parcel came in 19 days ukrpochta. Struck by this speed! Recharged under the table lamp for 15 minutes, then put on her knees under the table and everything lit up, lit up! Everything is the same as everyone else. Happy. I'll put it outside tomorrow.
Great Garland. Delivery to Ukraine in 12 days-almost instant))
It's okay. Works.
Zamovlennya came Rivno for two types! All right. Recommend!
Loved the product Can buy without fear Despite the lights are small they leave home beautiful night