Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered quickly, brought the courier home. I bought my son. I liked the sound, I think I can buy myself.
Wow. Great sound.
We came very quickly. Quality did not check. it took as a gift
Arrived to Toronto Canada in 2 weeks. Box a bit damaged bit product is not. Comes with micro USB cable and user guide.
Very дешëви upvkovka no damage and works but the sound quality is quite good
Headphones ordered 5.01.2022. 19.01.2022 the courier delivered to the door. Connected to the phone, decided quickly. They work fine.
The phone was shipped the same day I paid, the phone comes with cable for charge and it also has input to memory card. His sound is loud, enjoyed my purchase will buy other times this store❤
Headphones received thanks for the delivery, checked, work through Bluetooth, the sound is normal, SD card did not check, but I think it will work, the store thanks for the delivery.
Fast arrived here in Brazil in 15 days. Ordered 2 May and arrived on 17 May. Exactly as described. Buttons the Obey commands perfectly. Come with a USB cable to charge battery. Thank you to the store. In terms of delivery speed is better here.
The headset arrived quickly, it works I'm very funny I recommend the helmet
Excellent delivery time (6 days). Works well with the phone safe and ears.
The package was crushed and arrived, but the contents were undamaged. It can be used for at least 15 hours with the battery fully charged. Great product!
The product fully corresponds to the description and photo. Responsible store, sending on the day of payment.
This is the third headphones. The quality is still good.
good product m long lasting battery. I recommend the store. fast shipping too. I just don't like post office..I prefer Speedaf express next time I buy
Excellent as nothing description to me great sound quality and working perfectly
Got it for my son, no complaints, he is happy
Thank you, store! headphones class!!!
The order reached on time. It was packed in a Purp, but the box did not protect it. The box is crumpled, although it did not affect the headphones themselves. Headphones are comfortable. The phone connects quickly and without problems. Sound good. Visually correspond to the claimed. Seller recommend.
The order came very quickly, everything works, did not understand while with FM radio, but this is not the most necessary function.