Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good illumination in the car turns out.
Sent order after payment store exactly 7 days. Delivery was chosen by sdek, but for some reason the unknown came to the Russian post office. The box was in the anus of the elephant on the move. But thank God it's all inside. The application is put and controlled by illumination! Attention, you can even adjust to music! Cool. Powered by USB. Delivery time is 9 days from China. There is no foreign smell, the wires are not flimsy.
Everything is denied in the reception and not at school Recommend.
All is well. Glows blinking when you need to go to music. On the remote control, the batteries were saved by writing an undone type can not be lithium explosive
In the Altai territory before the destination, the parcel came in 1 month (delivery DPD). Checked, the backlight works. Seller Thank you!
Delivery on time! The goods came completely whole. Easy to install, connect. It is convenient that you can adjust the brightness. The battery does not discharge. Happy!
Quality goods for a car under the legs very well shines cool
Wrinkled, all together. Installation caused no problems, but the application for QR code not swinging. Download a convenience store called ledlamp, all work, lots of modes, you can even make in time with the music. The day is almost invisible at night.
Exactly as described, and the app is the most, really one of the best LEDs I 've ever bought. It comes nicely packed and protected. And the super fast delivery only takes me a couple of days.
Just connected the leds, nickel the brightness. To see for the remote control
It's okay!
Very quickly arrived in Vladivostok. works well. The quality is good. Can even under the wheel while sag.
Hello. The order is made on January 26, the parcel was received on February 5, excellent delivery, as in fact and lamps. Everything works, my husband is happy, has not yet put. Packed perfectly, in a strong cardboard box, everything is whole. Thank the store and shop! Recommend!
Thank you! Everything came quickly and on time! The installation took about an hour! The result exceeded expectations!!!
It came very quickly to CHLB. Quality norms. There were no batteries in the remote. Made a backlight under the togel automatic transmission in Haval jolion. It looks like fire. Recommend.
Order Received, everything works fine, store 5 +, delivery less than 10 days! The backlight itself works without complaints, in T. h as light music. Packing in hard box and pooerke. I recommend the seller definitely.
As expected. Well packed. Easy install. Lives up the car. It arrived in around 15 days
Everything is fine! Works on all 200 percent on the declared characteristics! Recommend! Delivery from Russia for 5 days
Well packed. The quality is excellent. Thanks for your prompt shipment.
It came in a box, it slightly crumpled, inside it is packed in a bubble film, they are attached to a double-sided Scotch looks quality, I liked it. The only negative, did not throw the battery for the remote