Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, fast reading, reconheu instantly when connected the pen-drive 64GB
Quality products, fast shipping, милашный nice gift set
Excellent quality Cable/connector. There have been problems with transport, but its quality is maximum. Very happy with your purchase and recommended. The use that was to be given to it is a 65-inch wall-hung television, to avoid having to manipulate it to access its usb ports, the following extension has been made.
Just got compliments the quality and exceeded my expectations. Like to the adhesive that came! Thanks ugreen, always in front!
carries enough current to power 7200 rmp hdd in USB case. perfect. Looks sturdy and thick enough, worth the price difference between the cheap no name ones around. highly satisfied and highly recommend
The parcel was 19 days. Difference when testing with USB2 and USB3 cable for Flash USB 3.0 8GB
The cable is very good quality. Was delivered completely in all branded factory packages. Support USB 3.0. High-speed. Recommend to buy The cable is very good quality. It was delivered completely in all branded factory packages. Support USB 3.0. High-speed. I recommend to buy El cable es de Muy buena calidad. Se entregó completamente en todos los paquetes de Fábrica de Marca. Soporte USB 3.0. De alta velocidad. Recomiendo comprar Das Kabel ist von sehr Guter qualität. Es wurde Komplett in Allen Marken-fabrikverpackungen geliefert. Unterstützt USB 3.0. Highspeed. Ich empehle zu kaufen
It's a good and thick cable! And it came with stickers! =)
Excellent cable, purchased as an extension for additional power supply. With its task copes perfectly. Seller recommend. On my YouTube channel: "Dr. Novikov computer lab" will be a review on it. Sign in so you don't miss it.
From order to receive-14 days. Packing is simple postal bag. Description corresponds. Track tracked. Works.
The cable is just fire, as always on top of this manufacturer. I take not the first time. Not rigid is not soft something average. By bandwidth, the corresponding USB 3.0. I recommend definitely!
Like in description. Fast shipping. Recomended store
Good quality, nice stress relief between the cord and connectors. Would buy again!
Received fast to Montreal. I just tried it and it’s Perfect!!!!!, so happy, recommend store and product. Thanks so much and thanks for the stickers
It took a little while but good for the moment. All right. I guess it'll be mail.
Delivery for a little more than a month, the parcel trembled all over the route. The cable is thick, soundly made.
High quality USB Type A 3.0 extension cable. Can be used for TV, Smart Boxes, Game Consoles to extend USB interfaces around tight corners. However, shipping via Singapore Post to my location was extremely slow. Took almost 7 weeks to arrive.
Excellent quality USB cable. Came well packed. Recommend store and store.
The goods were delivered to Peter in two weeks (14 days). The cable corresponds to the description. Very high quality, thick. I recommend this product and store. The goods were delivered to St. Petersburg in two weeks (14 days). The cable matches the description. Very high-quality, thick. I recommend this product and the seller.
Came in two weeks. Cable length 0,5 meter. The cable is strong, reliable (thick, but it goes well). Speed matches USB 3.0