Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
well package, nice product, i recommend the saler
Cool cream. I take it for the second time, not only myself but also friends. Very well heals cracks on the skin. Delivered quickly, plus put a small present. The shelf life is large. I recommend to buy.
I have not tried smear yet. While not smeared with this ointment))). But it looks good: greasy, pleasant smell (as, well, I do not know how Nivea creams are about, quite European-style smells shorter), a pretty big little bit
I love this cream, but I spent almost 3 months.
Well, a very small box .... as in fact it will be-I do not know
Delivery is very long, but the cream is very very good I have been using 2 years in a row, it's already 3 jars, it nourishes the skin very well, does not leave not leave everything corresponds to the description description. Thank you. Definitely recommend the store and the goods to buy. Good luck and prosperity in business.
It's taken two months to arrive. I think it has uric acid.
Got my product. Seller communicated very well.
Everything is fine, finally got a cream! Ordered 1.10.21 received 22.01.22 still did not try! As I will try to write!
I order the second time, the cream works, the heels are soft.
Shipping from Russia, it only takes 10 days. I'll buy more, it works for both hands and feet. Really moisturizing
Thank you! I got the order. Very good cream. I'm not buying it for the first time. Heel steel, like a baby. Delivery to Latvia is 3 weeks.
We need to check what effect
It had a date for March 16, day 15 arrived in an individual shipment, we'll see how well it does to your feet. Nice scent and moisturizing. Thank you,
Thank you for the parcel all super. The goods as in the description. Seller recommend.
Is today arrived'll it equal sample but first Fussen wash and act. The white cream smells like Nivea and and is slightly thinner
All as in the description. Express delivery in a few days (2 times more expensive). On the effect I will complement. The aroma is really pleasant.
The goods went very long, but came. This cream is not the first time I take it, I like it. I make my feet for the night. The consumption is not big.
It arrived for a month. Packaged well, closed well.It smells well. I will write how it works after using. I haven't communicated with the store.
Super Cream! Really helps from cracks, read reviews and thought that it was unrealistic, but after a week of using this cream, the cracks disappeared. True, I did not have as deep as the store in the photo, but even mine did not heal from other means. Made a translation of the composition: glycerin and urea main components, who are interested, read in the photo. I took for 320 rubles, delivery from Russia, came less than a week. I ordered another relative. Seller thanks!