Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good size
Excelente
I did not check the work. I'll check it out.
Guys swing firewood from the official website, standard do not work! Everything is cool, thank you to the store!
Ordered 13.11.2021 took on ukrmail 04.12.2021. Checked Bluetooth on Ubuntu, instruction from the Internet, the disc did not use-no CD/DVD drive;-)
Delivery about 2 weeks. Works so far fine
Yet this earphone connected with Ian is owned by Saw To connect the device well hot dish
All excellent goods reliable store also sent quickly came quickly. I recommend it works without headphones with headphones with BT 4 and with 5
All is well, I came quickly, until I tried then I'll add a review, but I'll put the firewood (I'm amazed at people who wear what they have without any firewood.
All Super, delivery Lightning
works with win 7 but you need driver
Is working
Order Shol just over a month. The product is excellent, everything corresponds to the description-in working order. Seller recommend.
Arrived! I haven't tested it yet.
I recommend the store and the store. I have purchased many products of Ugreen. My first purchase. I liked the Products and the Store. I RECOMMEND! To learn more about all these products, visit my profile YouTube . com / JUNIORNJ
Like in the picture, it came in a sealed box, very elegant, it would be an excellent gift, it has a lid if you want to take it elsewhere. It comes with installation disc and very detailed manual but is easy to install, the size is small and subtle. The signal is best, it works perfect and super stable, I use it for my PS4 control and it's great. I recommend it, thanks Chinese friends.
It arrived in perfect condition, ugreen is synonymous with quality
My greetings! my order arrived but i bought wrong, i shouldnt buy displayport, but hdmi. I'm sad because I bought another wrong item. The 1 metro optical cable does not reach my TV. I failed my purchase to the end, thank you very much
Everything works
The parcel came quickly in 12 days. Quality at altitude, until there was something wrong. Producer recommend⭐⭐⭐⭐⭐